Compare Synthetix vs NetDispatcher vs Close Global

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Crozscore:

54%
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29%
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Crozscore:

71%
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100%
14%
interest falling
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Software Description:

A complete suite of attractive, integrated customer contact tools

Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.

Self-Service Cloud
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.

Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.

All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.

The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels

Software Description:

REDUCE YOUR COSTS AND INCREASE PROFITS BY 20%
Field service management and office automation software for home improvement businesses

See how office automation and field service management and streamline your business. You’re known for quality workmanship in your community. Your customer service has earned a lot of word of mouth and repeat business.
But that admin work — if only you could automate it all away…
NetDispatcher is your answer to reducing filing cabinets worth of paperwork. Now you can connect your entire office and field staff electronically to ALL of your business information.

Simple and Easy to Use Field Service Platform.

Once you’ve tried field service management software, you’ll never want to go back to pen and paper again. Schedule a live demonstration with one of our qualified sales agents to see the power of office automation and field service management.

  • Connect schedules between the office and field staff: records can be accessed with any mobile device by field personnel and office staff. Schedules are updated or canceled with instantaneous push notifications
  • Reduce errors and increase ROI: Paperwork can be a hassle to locate, and sometimes get lost. NetDispatcher puts all your critical customer information, billing records, and other documents in a safe, secure online database, easily accessed through a simple point and click interface.
  • Integrates with your current accounting software: NetDispatcher integrates with over 65 accounting packages. Connect Sage, QuickBooks, and many others out of the box
  • Fully customizable platform: Your business is unique, and NetDispatcher is built to suit the needs of your contracting business
  • No more double entry bookkeeping: Now you can finally update expenses and receipts once let software do the rest.

Software Description:

Virtual Meeting Spaces provides businesses with the ability to make better business decisions, faster together. Using cloud-based video conferencing software, you can seamlessly connect devices you already have, are familiar with and have invested in – including Skype for Business, Cisco, Polycom and Lifesize – to EVERY other device or platform, without the need for additional hardware or downloads.

With no need for additional hardware, the ability to connect all your current solutions together with those of other internal and external platforms, you can drive down costs by up to 90%. Being able to seamlessly connect all your teams together further reduces costs by eliminating unnecessary travel and studio costs.

The complete interoperability of Virtual Meeting Spaces reduces costs as no new, expensive hardware is necessary. It allows one-click connectivity between all members of your teams, wherever they are and whatever device they have access to, increasing productivity and communication and saving time. Teams that can see each other work better together, and with the 60,000x faster comprehension and 4x longer message retention that occurs when using visual communication over audial, your teams will be working better than ever. With the added ability to screen share, record meetings and stream them live to Youtube, training also becomes much more flexible and accessible. Not only will your current staff benefit, but recruiting and training new staff will be easier than ever!

Also, with the opportunity of completely rebranding Virtual Meeting Spaces to your own brand, you will be able to connect your business using a platform that reinforces your corporate look and feel, and boasts your commitment to visual communication.

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • API
  • Data Export
  • Data Import
  • Expense Tracking
  • External Integrations
  • Supplier Management
  • Payroll
  • Project Management
  • Multi-User
  • Notifications
  • Inventory Tracking
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard

Features:

  • API
  • Email Integration
  • Notifications
  • Contact Management
  • File Sharing
  • Dashboard
  • Call Recording
  • Multi-User
  • Calendar Management
  • Chat
  • Scheduling

Summary:

  • Deliver automated responses across every customer touch point

  • Optimise your customers’ online experience

  • Differentiate your brand and make customers feel special when they engage

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • APIs - Comprehensive APIs for building online customer service integrations

  • Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails

Summary:

  • Simple, Form Based Work Orders

  • Streamline Customer Followup

  • Real-Time Dispatch

  • Drag-n-Drop Scheduling

  • Real-Time Reporting

  • Send and Recieve job updates on the fly

  • Automated Time Tracking

  • Mobile Workforce

  • Open API Integrations To Other Software Programs

Summary:

  • Seamlessly connect devices you already have, are familiar with and have invested in!

  • Link AV systems to EVERY other video solution including Skype for Business, Cisco, Polycom and Lifesize!

  • Record, Stream and Share your meetings.

  • Branding options - make Virtual Meeting Spaces your own!

Gold Plan Per User

$39.00
1 user(s) / month

Silver Plan Per User

$29.00
1 user(s) / month

Free Trial

Free
Included in plan:
  • 30 Day Free Trial

Subscription

$70.00
1 user(s) / month
Included in plan:
  • From £54 per month
  • Monthly/Annual Subscription Available

Contract and Burst

$20.00
1 user(s) / month
Included in plan:
  • From £15 per month

Pay As You Go

$0.00
1 user(s) / month
Included in plan:
  • No Fixed Monthly Costs
  • No Room Usage, No Costs

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes we have a open API that each customer can use to connect other applications.

  • Does this service integrate with any other apps?
  • NetDispatcher integrates with many of the common CRM, accounting, ERP systems out of the box and offers a public API (Application Programming Interface) to enable fast link between systems. Sage, Microsoft NAV and Quickbooks are among the common one. We have over 70 different API connectors.

  • What platforms does this service support?
  • We hae a web application that supports any device that has a web broswer and data connection. We have all the same features as a mobile app like caching, offline mode and GPS. On our road map we have a IOS and Android app coming out also.

  • Who are the main user groups of this service?
  • We can work with any company that has a mobile work force. Usually when customers has over 5 trucks or 20 or more field service tech it makes sense to use our software. We have a domain experience in landscaping and HVAC

  • What are some applications this service is commonly used in tandem with?
  • Most common are Accounting programs like Quickbooks and Sage.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes we have multi-user support and sites for different business locations and crew base teams support.

  • What is this service generally used for?
  • We help schedule and dispatcher your field techs work order and track time in the field.

  • Does this service offer guides, tutorials and or customer support?
  • We have a online academy the users can use or we have web-based and onsite training avaible for a fee.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Virtual Meeting Spaces are perfect for use by teams. With up to 25 participants per meeting, there is plenty of room to invite everyone into a meeting and get them collaborating from any device, wherever they are.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a Quick Start Guide and a Technical Guide, as well as online support, all accessible via the website.

  • Does this service integrate with any other apps?
  • Outlook integration is available using a Virtual Meeting Space, in order to invite participants and schedule future meetings.

  • What platforms does this service support?
  • With the complete interoperability of Virtual Meeting Spaces, it can link all your devices and platforms to EVERY other device and platform available - including Skype for Business, Cisco, Polycom and Lifesize.

  • What is this service generally used for?
  • This service is generally used for connecting your teams wherever they are, using devices they already have, are familiar with and have invested in.

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
54
Followers:
723

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
150

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses NetDispatcher
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
United States

Other:

Who uses Close Global
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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