Compare Synthetix vs AyaNova vs Really Simple Systems

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Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Software Description:

AyaNova has powerful features to help manage all aspects of service. Use AyaNova service work orders to schedule individual or multiple users, enter in TO DO tasks, identify equipment that is to be serviced to maintain a service history, identify parts used in service, track service labor for each work order item, as well as travel and miscellaneous expenses.

Features and uses include:

  • Automatically assign labor against banked service that a client has pre-paid for.
  • Create preventive maintenance for a client and/or their units that auto-convert to service work orders.
  • Create quotes that can be auto copied to service work orders.
  • AyaNova includes an Outlook-style graphical Schedule screen where you can view multiple schedulable users at one time, as well as individual schedulable users.
  • Create new workorders, edit existing, create views to display based on skills, certificates, as well as dispatch zones and regions that schedulable users belong to.
  • Inventory features such as on-hand quantities, restock levels, purchase orders, auto part request and restock lists for purchase orders, receiving, and part requests via workorders will expand your service capabilities as well as allow you to watch your bottom line.
  • Optional interface with QuickBooks or PeachTree.
  • Optional web browser interfaces for remote access by your field technicians -compatible with all regardless of operating system.
  • Assign contracts to clients and headoffices to automatically provide specific service and travel rates, discounts on parts, and automatically apply pre-paid amounts against from service workorders to maintain an exact balance.
  • Add custom fields, and localize all text labels within AyaNova to reflect your service industry, needs and language.
  • Includes English, Deutsch (German), Español (Spanish) and Français (French) language locales.
  • Customize and create reports directly from within AyaNova without the need for additional software.

Software Description:

Really Simple Systems CRM is a cloud-based CRM system, designed for small to medium sized business.The CRM includes everything a small business needs to keep on top of their sales and marketing. With an integrated email marketing module that includes GDPR compliance features to manage consent opt-in, you can send out automated bulk emails and track the responses straight into your CRM.

Really Simple Systems CRM makes sure you get the most from your time and investment. The CRM is designed to grow with your business and offers 3 pricing plans: Free, Starter, Professional and Enterprise. So you can start for free and upgrade as your business grows.

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Supplier Management
  • Inventory Tracking
  • External Integrations
  • Scheduling
  • Calendar Management
  • Notifications
  • Multi-User
  • Contact Management
  • API
  • Data Export
  • Data Import
  • Customer Management
  • Project Management

Features:

  • Contact Sharing
  • A/B Testing
  • Conversion Tracking
  • Batch Permissions & Access
  • Third-Party Plugins/Add-Ons
  • Notifications
  • Audience Targeting
  • Calendar Management
  • External Integrations
  • Marketing Automation
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • Contact Management
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Dashboard
  • File Sharing
  • Scheduling

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Summary:

  • Schedule single or multiple technicians to the same job

  • Automatically notify client of status of job including completed

  • Includes English, Deutsch (German), Español (Spanish) and Français (French) language locales

  • Full inventory tracking including part requests and serial tracking

  • Customer and their equipment service history tracking

  • Automatically generate service workorders based on preventive maintenance schedules

  • Remote access for your technicians out in the field with live access

  • Import and/or export

  • Interface with QuickBooks desktop, US Sage 50 and coming soon QuickBooks Online

  • track and maintain service history on equipment

Summary:

  • Easy to use CRM system designed for small and medium sized business doing B2B sales and contact management.

Single scheduleable resource

$159.00
1 user(s) / year
Included in plan:
  • Schedule a single technician/engineer with access to all features

Up to 5 scheduleable resources

$695.00
5 user(s) / year
Included in plan:
  • Schedule up to 5 technicians/engineers with access to all features

Up tp 10 scheduleable resources

$1,190.00
10 user(s) / year
Included in plan:
  • Schedule up to 10 technicians/engineers with access to all features

Up to 20 scheduleable resources

$1,980.00
20 user(s) / year
Included in plan:
  • Schedule up to 20 technicians/engineers with access to all features

Up to 50 scheduleable resources

$3,950.00
50 user(s) / year
Included in plan:
  • Schedule up to 50 technicians/engineers with access to all features

Pricing:

  • Starting from: $15.00/month
  • Credit card required: No
  • Start for Free with 2 users and 100 accounts. As your company grows you can add more Users, Accounts and Advanced Features as you need to on our Starter, Professional and Enterprise plans. Add on the optional Marketing Module to send automated email marketing campaigns to your contacts.

Starter

$15.00
1 user(s) / month
Included in plan:
  • 1000 Company Accounts
  • Unlimited Contacts
  • Unlimited Users
  • 1 GB Document Storage
  • Two-way MailSync
  • Email and Online Chat Support
  • Online ‘self-service’ Support Hub
  • Sales Automation
  • Contact Management
  • Custom Reports
  • Custom Settings
  • API
  • Optional Marketing module

Professional

$33.00
1 user(s) / month
Included in plan:
  • Optional Service Desk module
  • Online 'self-service' Support Hub
  • Priority Technical Support
  • Two-way MailSync
  • Optional Marketing module
  • Free Email, Online Chat & Phone Support
  • API
  • Custom Reports
  • Custom Settings
  • Contact Management
  • Sales Automation
  • Quotations
  • 5 GB Document Storage
  • User Permission Levels
  • Unlimited Users
  • Unlimited Contacts
  • 5000 Company Accounts

Enterprise

$50.00
1 user(s) / month
Included in plan:
  • Free Online Team Training
  • Dedicated Account Manager
  • Top Priority Technical Support
  • Online 'self-service' Support Hub
  • Optional Service Desk module
  • Optional Marketing module
  • Free Email, Online Chat & Phone Support
  • Advanced Reporting
  • Advanced Custom Settings
  • User Level Permissions
  • API
  • Custom Reports
  • Custom Settings
  • Contact Management
  • Sales Automation
  • Quotations
  • Two-Way Mailsync
  • Unlimited Data Storage
  • Unlimited Users
  • Unlimited Contacts
  • Unlimited Company Accounts

Free

Free
Included in plan:
  • 2 Users
  • 100 Company Accounts
  • Unlimited Contacts
  • 100 MB Document Storage
  • Email & Online Chat Support
  • Sales Automation
  • Contact Management
  • Custom Reports
  • Custom Settings
  • API

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes!
    AyaNova can be access simultaneously via multiple logged in users (LAN, data portal, remote access, mobile) when configured for network environment

  • What platforms does this service support?
  • The AyaNova database can be networked on any operating system compatible with Firebird Server 2.x (i.e. Windows, Linux, etc) OR networked on operating system compatible with SQL Server or SQL Express 2008 SP2 or higher (i.e. Windows)
    The AyaNova database in standalone configuration requires Windows XP and higher up to and including latest released OS.
    The AyaNova desktop program requires Windows XP and higher up to and including latest released OS.
    The AyaNova remote access option RI is a web browser application compatible with any sized device or operating system - i.e. mobile Android, mobile iOS, tablets Windows/Android/iOS, laptops Windows, etc etc

  • Does this service integrate with any other apps?
  • US, UK, Canadian, Austrailan QuickBooks desktop
    Peachtree 2006 to 2012
    US Sage 50 2013 to 2016
    QuickBooks Online interface coming ETA July 2017

  • Does this service offer an API?
  • Yes, our AyaNova API is available for developers at no charge.
    We also provide the free utility AyaScript which can be used for quick add on design

  • Does this service offer guides, tutorials and or customer support?
  • Yes, via F1 or Help -> Contents opens to our online Help documentation which provides details on each feature, recommendations and suggestions on use, step by step tutorials and more.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks desktop
    QuickBooks Online
    Peachtree
    US Sage 50
    Acess
    Excel

  • What is this service generally used for?
  • Service management
    Equipment management
    Inventory management
    Loan management

  • Who are the main user groups of this service?
  • Service management
    Service personnel
    Service purchasing/receiving

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes. Really Simple Systems CRM makes it easy to get set up and get going. Resources include pull-our Help Drawers in all page sof the CRM linking to our Customer Support Hub whcih provides step by step guides on all the features of the CRM and tutorial videos. We run regular live and on-demand webinars, online chat plus free support for all customers.

  • Does this service integrate with any other apps?
  • Xero, KashFlow and Sage One accounting software;
    Zapier

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. You can add multiple users, create user groups for your teams and set user permission levels to increase data security.

  • Does this service offer an API?
  • Yes, Really Simple Systems offers a RESTful API.

  • What is this service generally used for?
  • Really Simple Systems CRM is an easy to user CRM system designed for business to business sales. The CRM is an easy to set up online sales, marketing and support system.

  • Who are the main user groups of this service?
  • Really Simple Systems CRM has been designed for small and medium sized business or departments of large enterprises doing business to business sales. The CRM is hosted making it suitable for businesses with multiple locations or that have staff that are working remotely.

  • What are some applications this service is commonly used in tandem with?
  • Xero, SageOne, Kashflow, Google calendar and Outlook calendar

  • What platforms does this service support?
  • Really Simple Systems is a browser based CRM and runs on any platforms such as PC, Mac, Android and iOS

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
246
Followers:
1.23k

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses AyaNova
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
French, English, Spanish, German
Regional Restrictions:
No restrictions.

Other:

Who uses Really Simple Systems
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.
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