Compare Synthetix vs AyaNova vs Close Global

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59%
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29%
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Crozscore:

57%
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32%
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Crozscore:

63%
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100%
15%
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Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Software Description:

AyaNova has powerful features to help manage all aspects of service. Use AyaNova service work orders to schedule individual or multiple users, enter in TO DO tasks, identify equipment that is to be serviced to maintain a service history, identify parts used in service, track service labor for each work order item, as well as travel and miscellaneous expenses.

Features and uses include:

  • Automatically assign labor against banked service that a client has pre-paid for.
  • Create preventive maintenance for a client and/or their units that auto-convert to service work orders.
  • Create quotes that can be auto copied to service work orders.
  • AyaNova includes an Outlook-style graphical Schedule screen where you can view multiple schedulable users at one time, as well as individual schedulable users.
  • Create new workorders, edit existing, create views to display based on skills, certificates, as well as dispatch zones and regions that schedulable users belong to.
  • Inventory features such as on-hand quantities, restock levels, purchase orders, auto part request and restock lists for purchase orders, receiving, and part requests via workorders will expand your service capabilities as well as allow you to watch your bottom line.
  • Optional interface with QuickBooks or PeachTree.
  • Optional web browser interfaces for remote access by your field technicians -compatible with all regardless of operating system.
  • Assign contracts to clients and headoffices to automatically provide specific service and travel rates, discounts on parts, and automatically apply pre-paid amounts against from service workorders to maintain an exact balance.
  • Add custom fields, and localize all text labels within AyaNova to reflect your service industry, needs and language.
  • Includes English, Deutsch (German), Español (Spanish) and Français (French) language locales.
  • Customize and create reports directly from within AyaNova without the need for additional software.

Software Description:

Close.global is a video conferencing platform that allows users to meet instantly without the need to download any software. They just need to create an account, name their meeting room, then share the guest link or room id with others and everyone can meet face to face instantly.

Our cloud-based video conferencing software lets you seamlessly connect devices you already have, are familiar with and have invested in – including any web browser (desktop & Mobile), Skype for Business, Cisco, Polycom & more... all without the need for and changes to the way you already work.

Features include;

  • No Downloads required to join
  • 1 Click to join meeting invites
  • Free Custom Branding for any meeting space
  • Native Microsoft Skype for Business dialling support
  • Group Chat across platform (Includes SfB)
  • Cross platform Video on any device
  • Group video meetings with unlimited dial-in minutes
  • Live streaming + recording integration (RTMP)
  • Traditional audio conferencing support
  • 2-way content sharing on any platform (includes SfB)
  • Conference controls
  • Many more user + company features

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Supplier Management
  • Inventory Tracking
  • External Integrations
  • Scheduling
  • Calendar Management
  • Notifications
  • Multi-User
  • Contact Management
  • API
  • Data Export
  • Data Import
  • Customer Management
  • Project Management

Features:

  • API
  • Email Integration
  • Notifications
  • Contact Management
  • File Sharing
  • Dashboard
  • Call Recording
  • Multi-User
  • Calendar Management
  • Chat
  • Scheduling

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Summary:

  • Schedule single or multiple technicians to the same job

  • Automatically notify client of status of job including completed

  • Includes English, Deutsch (German), Español (Spanish) and Français (French) language locales

  • Full inventory tracking including part requests and serial tracking

  • Customer and their equipment service history tracking

  • Automatically generate service workorders based on preventive maintenance schedules

  • Remote access for your technicians out in the field with live access

  • Import and/or export

  • Interface with QuickBooks desktop, US Sage 50 and coming soon QuickBooks Online

  • track and maintain service history on equipment

Summary:

  • Seamlessly connect devices you already have, are familiar with and have invested in!

  • Link AV systems to EVERY other video solution including Skype for Business, Cisco, Polycom and Lifesize!

  • Record, Stream and Share your meetings.

  • Branding options - make Virtual Meeting Spaces your own!

  • NO DOWNLOAD required to join a meeting - no matter the device

  • One Click join a meeting for Guests and hosts alike

  • Start a meeting instantly from any device with easy share links

Single scheduleable resource

$159.00
1 user(s) / year
Included in plan:
  • Schedule a single technician/engineer with access to all features

Up to 5 scheduleable resources

$695.00
5 user(s) / year
Included in plan:
  • Schedule up to 5 technicians/engineers with access to all features

Up tp 10 scheduleable resources

$1,190.00
10 user(s) / year
Included in plan:
  • Schedule up to 10 technicians/engineers with access to all features

Up to 20 scheduleable resources

$1,980.00
20 user(s) / year
Included in plan:
  • Schedule up to 20 technicians/engineers with access to all features

Up to 50 scheduleable resources

$3,950.00
50 user(s) / year
Included in plan:
  • Schedule up to 50 technicians/engineers with access to all features

Free Trial and Freemium

Free
Included in plan:
  • Free Trial for 14 days - Includes all features and unlimited attendees
  • Freemium rooms - Free forever with all our features - limited to 3 attendees and 30 minutes a call

PAYG

$0.00
1 user(s) / month
Included in plan:
  • Audio at 2.5p per minute per attendee

Personal Plans

$25.00
1 user(s) / month
Included in plan:
  • £19.50 per month - Personal 5 guests
  • Monthly/Annual Subscription Available
  • £39 per month - Personal 10 Guests
  • £54 per month - Unlimited Guests

Team Plan

$100.00
1 user(s) / month
Included in plan:
  • £89 per month - Team room for 10 hosts as a shared space

Video room plan

$120.00
1 user(s) / month
Included in plan:
  • £99 per month - Video room with SIP registration service and advanced features for codec connectivity

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes!
    AyaNova can be access simultaneously via multiple logged in users (LAN, data portal, remote access, mobile) when configured for network environment

  • What platforms does this service support?
  • The AyaNova database can be networked on any operating system compatible with Firebird Server 2.x (i.e. Windows, Linux, etc) OR networked on operating system compatible with SQL Server or SQL Express 2008 SP2 or higher (i.e. Windows)
    The AyaNova database in standalone configuration requires Windows XP and higher up to and including latest released OS.
    The AyaNova desktop program requires Windows XP and higher up to and including latest released OS.
    The AyaNova remote access option RI is a web browser application compatible with any sized device or operating system - i.e. mobile Android, mobile iOS, tablets Windows/Android/iOS, laptops Windows, etc etc

  • Does this service integrate with any other apps?
  • US, UK, Canadian, Austrailan QuickBooks desktop
    Peachtree 2006 to 2012
    US Sage 50 2013 to 2016
    QuickBooks Online interface coming ETA July 2017

  • Does this service offer an API?
  • Yes, our AyaNova API is available for developers at no charge.
    We also provide the free utility AyaScript which can be used for quick add on design

  • Does this service offer guides, tutorials and or customer support?
  • Yes, via F1 or Help -> Contents opens to our online Help documentation which provides details on each feature, recommendations and suggestions on use, step by step tutorials and more.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks desktop
    QuickBooks Online
    Peachtree
    US Sage 50
    Acess
    Excel

  • What is this service generally used for?
  • Service management
    Equipment management
    Inventory management
    Loan management

  • Who are the main user groups of this service?
  • Service management
    Service personnel
    Service purchasing/receiving

FAQs:

    Does this service offer an API?
  • Close currently offers a per request API integration policy.

  • Who are the main user groups of this service?
  • Any remote team, customer or partner - In fact anyone you want to meet face to face...!

  • Does this service integrate with any other apps?
  • Close provides integration with any platform or device with no downloads required;

    These include,
    Apple Mac & mobile (OSX/IOS), Windows & Android
    Any web browser inc, Chrome, Safari, Firefox, Brave, Edge, Opera
    Native Skype for Business support
    Google meetings

    Plugins for, Outlook calendar and meeting control.

  • Does this service offer multi-user capability (e.g. teams)?
  • Close is the perfect tool for any team or person wishing to communicate with anyone anywhere with no requirement for downloads to get started. With up to 25 participants per meeting, there is plenty of room to invite everyone into a meeting and get them collaborating from any device, wherever they are.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a Quick Start Guide, in platform welcome guide and a Technical Guide, as well as online support, all accessible via the website.

  • What platforms does this service support?
  • Close has complete interoperability across multiple video communication platforms.

    Due to this communication is possible across all supported platforms and devices such as;

    Any Web browser (Chrome, Firefox, Brave, Safari, Edge, Opera)
    Skype for Business
    SIP devices such as Polycom, Cisco, Lifesize and more..
    H323 devices
    Smart phones
    Audio dial from any phone

  • What is this service generally used for?
  • This service is generally used for connecting your teams wherever they are, using devices they already have, are familiar with and have invested in.

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
53
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses AyaNova
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
German, English, French, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses Close Global
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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