Compare Synthetix vs Applozic vs Close Global

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Crozscore:

59%
what is this?
29%
interest falling

Crozscore:

77%
what is this?
31%
no significant changes

Crozscore:

63%
what is this?
100%
15%
interest falling
Synthetix screenshot view 3 more Applozic screenshot view 2 more Close Global screenshot view 3 more

Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Software Description:

The ideology behind Applozic is to help online businesses:

  • Gain more User Engagement & Retention by restricting User's migration to external collaboration platforms.
  • Get Real Time Customer Data and insights.
  • Save Development & Infrastructure overhead and reduce recurring Maintenance Cost.

Applozic can power any app with Real Time Chat and Messaging features, in a way such that one can build WhatsApp like functionality within any Mobile and Web app in no more than 30 minutes. We support various Enterprise-grade features, the most notables ones being:
1. IP-Based Audio/Video Calls
2. Bot-Human Integration
3. One-to-One & Group Chat
4. In-App Messaging & Push Notification
5. Cross Application Chat and many more.

Software Description:

Close.global is a video conferencing platform that allows users to meet instantly without the need to download any software. They just need to create an account, name their meeting room, then share the guest link or room id with others and everyone can meet face to face instantly.

Our cloud-based video conferencing software lets you seamlessly connect devices you already have, are familiar with and have invested in – including any web browser (desktop & Mobile), Skype for Business, Cisco, Polycom & more... all without the need for and changes to the way you already work.

Features include;

  • No Downloads required to join
  • 1 Click to join meeting invites
  • Free Custom Branding for any meeting space
  • Native Microsoft Skype for Business dialling support
  • Group Chat across platform (Includes SfB)
  • Cross platform Video on any device
  • Group video meetings with unlimited dial-in minutes
  • Live streaming + recording integration (RTMP)
  • Traditional audio conferencing support
  • 2-way content sharing on any platform (includes SfB)
  • Conference controls
  • Many more user + company features

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Project Management
  • File Sharing
  • File Transfer
  • Multi-User
  • External Integrations
  • Dashboard
  • Chat
  • Notifications
  • API
  • Data Export

Features:

  • API
  • Email Integration
  • Notifications
  • Contact Management
  • File Sharing
  • Dashboard
  • Call Recording
  • Multi-User
  • Calendar Management
  • Chat
  • Scheduling

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Summary:

  • Chat & Messaging SDK for Mobile & Web Apps

  • Full Stack Cloud Based Plug & Play Communication Widget

  • White Label WhatsApp for Enterprises

Summary:

  • Seamlessly connect devices you already have, are familiar with and have invested in!

  • Link AV systems to EVERY other video solution including Skype for Business, Cisco, Polycom and Lifesize!

  • Record, Stream and Share your meetings.

  • Branding options - make Virtual Meeting Spaces your own!

  • NO DOWNLOAD required to join a meeting - no matter the device

  • One Click join a meeting for Guests and hosts alike

  • Start a meeting instantly from any device with easy share links

Scale (Enterprise)

$0.00
Custom Pricing
Included in plan:
  • Dedicated Hosting

Basic

Free
Included in plan:
  • 1000 Monthly Active Users
  • Support EST 9-5 pm
  • Shared Hosting

Launch

$99.00
unlimited user(s) / month
Included in plan:
  • 25000 Monthly Active Users
  • Support EST 9-5 pm
  • Shared Hosting

Growth

$399.00
unlimited user(s) / month
Included in plan:
  • 100,000 Monthly Active Users
  • Support 24*7
  • Shared Hosting

Free Trial and Freemium

Free
Included in plan:
  • Free Trial for 14 days - Includes all features and unlimited attendees
  • Freemium rooms - Free forever with all our features - limited to 3 attendees and 30 minutes a call

PAYG

$0.00
1 user(s) / month
Included in plan:
  • Audio at 2.5p per minute per attendee

Personal Plans

$25.00
1 user(s) / month
Included in plan:
  • £19.50 per month - Personal 5 guests
  • Monthly/Annual Subscription Available
  • £39 per month - Personal 10 Guests
  • £54 per month - Unlimited Guests

Team Plan

$100.00
1 user(s) / month
Included in plan:
  • £89 per month - Team room for 10 hosts as a shared space

Video room plan

$120.00
1 user(s) / month
Included in plan:
  • £99 per month - Video room with SIP registration service and advanced features for codec connectivity

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • Android
    iOS
    Phone Gap
    Ionic
    Platform APIs
    Web

  • Does this service offer guides, tutorials and or customer support?
  • Yes it does.

  • What are some applications this service is commonly used in tandem with?
  • Applozic is a standalone Messaging platform and works independently. It just needs to be integrated in the required application.

  • What is this service generally used for?
  • The primary aim is to increase Customer Engagement by providing users a communication layer above the core offering. Hence all User to User conversation takes place within the app, preventing user's migration to external collaboration platforms.

  • Does this service offer an API?
  • Yes it does.

  • Who are the main user groups of this service?
  • Any application that sees the scope of two-way communication between any set of users (A2P or P2P) can use Applozic, to build the platform to facilitate the same. Primarily our clientele includes businesses from multiple industries esp:
    * Online Marketplaces
    * EdTech Portals
    * Social Media
    * Dating & Gaming Apps
    * Classified Portals and many more.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes it does.

  • Does this service integrate with any other apps?
  • It can be integrated with any app.

FAQs:

    Does this service offer an API?
  • Close currently offers a per request API integration policy.

  • Who are the main user groups of this service?
  • Any remote team, customer or partner - In fact anyone you want to meet face to face...!

  • Does this service integrate with any other apps?
  • Close provides integration with any platform or device with no downloads required;

    These include,
    Apple Mac & mobile (OSX/IOS), Windows & Android
    Any web browser inc, Chrome, Safari, Firefox, Brave, Edge, Opera
    Native Skype for Business support
    Google meetings

    Plugins for, Outlook calendar and meeting control.

  • Does this service offer multi-user capability (e.g. teams)?
  • Close is the perfect tool for any team or person wishing to communicate with anyone anywhere with no requirement for downloads to get started. With up to 25 participants per meeting, there is plenty of room to invite everyone into a meeting and get them collaborating from any device, wherever they are.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a Quick Start Guide, in platform welcome guide and a Technical Guide, as well as online support, all accessible via the website.

  • What platforms does this service support?
  • Close has complete interoperability across multiple video communication platforms.

    Due to this communication is possible across all supported platforms and devices such as;

    Any Web browser (Chrome, Firefox, Brave, Safari, Edge, Opera)
    Skype for Business
    SIP devices such as Polycom, Cisco, Lifesize and more..
    H323 devices
    Smart phones
    Audio dial from any phone

  • What is this service generally used for?
  • This service is generally used for connecting your teams wherever they are, using devices they already have, are familiar with and have invested in.

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
53
Followers:

Publisher:

Founded:
-
Based in:
Palo Alto
Employees:
11-50
Likes:
5.7k
Followers:
2.56k

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Applozic
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Regional Restrictions:
No restrictions.

Other:

Who uses Close Global
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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