Compare Synthetix vs Snapsolv vs Agorapulse

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Crozscore:

58%
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29%
interest falling

Crozscore:

54%
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26%
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Crozscore:

87%
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93%
49%
interest rising
Synthetix screenshot view 3 more Snapsolv screenshot view 2 more Agorapulse screenshot view 4 more

Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Software Description:

Snapsolv is a next-generation customer service software for enterprises to build engaging interactions with Chat and Messaging over numerous digital channels. By applying AI, NLP and Analytics, Snapsolv helps boost customer experience with Chat, Helpdocs, and Virtual Assistance while improving agent productivity and collaboration.

Software Description:

AgoraPulse is a Social Media Marketing and CRM suite that helps agencies, business owners and marketers to manage their Facebook page, Twitter and Instagram accounts, LinkedIn profiles and pages as well as Google+ pages.

It also helps the community manager to engage with fans & followers with ease, moderate content and measure results with cutting edge tracking and reporting features. It is the Swiss army knife of Social Media managers and marketers.

Top six features:
1 - Unified Social Media Inbox for each account with real time tracking of incoming messages
2 - Unified publisher with scheduling and queueing, Twitter requeuing and advanced content preview
3 - Turnkey Facebook marketing apps (Quiz, Instant wins, Contests, Sweepstakes and Coupons)
4 - Automatic moderation, real time email notification, post scheduling
5 - Fan & followers ranking, scoring and qualification
6 - Compare your page with Competitors and measure your posts’ performance

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • API
  • Multi-User
  • Dashboard
  • Chat
  • Lead Management
  • Customer Management

Features:

  • Audience Targeting
  • Data Visualization
  • Data Export
  • Social-Media Integration
  • Multi-User
  • Multi-Account
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Keyword Tracking
  • Calendar Management
  • Scheduling
  • Dashboard
  • Marketing Automation
  • API
  • External Integrations

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Summary:

    No key features associated with this application.

Summary:

  • User Friendly and Affordable Social Media Management Software

  • All-in-one: publishing, reporting, Social Media Inbox, User qualification

  • Advanced team features for large teams (response time, roles, workflow)

  • Agency specific feature for client collaboration, content approval and reporting

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
    • $49: 3 Social profiles, 2 users, limited reporting
    • $99: 10 social profiles, 5 users, unlimited reporting
    • $199: 20 social profiles, 7 users, team features
    • $299: 30 social profiles, 10 users
    • Need more? $5 per additional social profile, $39 per additional user

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Sales and Support professionals.

  • What is this service generally used for?
  • To support customers across web and mobile apps with messaging.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • Web, Social and Mobile apps.

  • Does this service integrate with any other apps?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Zendesk, Zoho, Service Now.

  • Does this service offer an API?
  • Yes.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web app, iOS, Android

  • Who are the main user groups of this service?
  • Small and medium agencies
    Medium business with an in-house community or Social Media manager

  • What is this service generally used for?
  • Save time in publishing customized content accross all social profiles. Manage highly active social profiles with a lot of incoming messages/comments. Create professional reports in 1 click. Identify key users on each social profile.

  • What are some applications this service is commonly used in tandem with?
  • Helpdesks

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Cary
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Snapsolv
  • Startups
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Agorapulse
  • Freelance
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Spanish, English, Portuguese
Regional Restrictions:
No restrictions.
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