Compare Synthetix vs Agorapulse vs SimplyBook.me

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Crozscore:

58%
what is this?
29%
interest falling

Crozscore:

88%
what is this?
93%
49%
interest falling

Crozscore:

85%
what is this?
80%
49%
no significant changes
Synthetix screenshot view 3 more Agorapulse screenshot view 4 more SimplyBook.me screenshot

Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Software Description:

AgoraPulse is a Social Media Marketing and CRM suite that helps agencies, business owners and marketers to manage their Facebook page, Twitter and Instagram accounts, LinkedIn profiles and pages as well as Google+ pages.

It also helps the community manager to engage with fans & followers with ease, moderate content and measure results with cutting edge tracking and reporting features. It is the Swiss army knife of Social Media managers and marketers.

Top six features:
1 - Unified Social Media Inbox for each account with real time tracking of incoming messages
2 - Unified publisher with scheduling and queueing, Twitter requeuing and advanced content preview
3 - Turnkey Facebook marketing apps (Quiz, Instant wins, Contests, Sweepstakes and Coupons)
4 - Automatic moderation, real time email notification, post scheduling
5 - Fan & followers ranking, scoring and qualification
6 - Compare your page with Competitors and measure your posts’ performance

Software Description:

SimplyBook.me is a powerful online booking system that offers any business the ability to manage and accept appointments.

Core features include:

  • Creating booking page with real-time availability of services and staff
  • Insights and statistics about your bookings
  • Ability to create multiple services, providers, categories and locations
  • Accepting payments online
  • Sending email and sms notifications to clients and providers (staff)
  • Adjusting time zone settings if you have clients in different time zones
  • Creating multiple users related to providers
  • Creating individual schedules for staff
  • Creating schedules for specific dates only
  • Creating events and much more!

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Audience Targeting
  • Data Visualization
  • Data Export
  • Social-Media Integration
  • Multi-User
  • Multi-Account
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Keyword Tracking
  • Calendar Management
  • Scheduling
  • Dashboard
  • Marketing Automation
  • API
  • External Integrations

Features:

  • Scheduling
  • Notifications
  • Multi-User
  • Customer Management

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Summary:

  • User Friendly and Affordable Social Media Management Software

  • All-in-one: publishing, reporting, Social Media Inbox, User qualification

  • Advanced team features for large teams (response time, roles, workflow)

  • Agency specific feature for client collaboration, content approval and reporting

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
    • $49: 3 Social profiles, 2 users, limited reporting
    • $99: 10 social profiles, 5 users, unlimited reporting
    • $199: 20 social profiles, 7 users, team features
    • $299: 30 social profiles, 10 users
    • Need more? $5 per additional social profile, $39 per additional user

Basic

$9.90
per month
Included in plan:
  • 100 bookings, 3 plugins

Premium

$59.90
per month
Included in plan:
  • 2000 bookings, unlimited plugins

Standard

$29.90
per month
Included in plan:
  • 500 bookings, 8 plugins

Free

Free
Included in plan:
  • 25 bookings/month, 1 plugin

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web app, iOS, Android

  • Who are the main user groups of this service?
  • Small and medium agencies
    Medium business with an in-house community or Social Media manager

  • What is this service generally used for?
  • Save time in publishing customized content accross all social profiles. Manage highly active social profiles with a lot of incoming messages/comments. Create professional reports in 1 click. Identify key users on each social profile.

  • What are some applications this service is commonly used in tandem with?
  • Helpdesks

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
8.11k
Followers:

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Agorapulse
  • Freelance
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, Spanish, English, French
Regional Restrictions:
No restrictions.

Other:

Who uses SimplyBook.me
  • Personal
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Japanese, Korean, Portuguese, Russian, Spanish, Turkish, Chinese, Icelandic, English, German, French
Regional Restrictions:
No restrictions.
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