Compare Sword vs 8x8 vs Coztel

Sword

VoIP
 (0)

8x8

VoIP
 (39)
More Information More Information More Information

Crozscore:

56%
what is this?
35%
interest falling

Crozscore:

80%
what is this?
60%
47%
no significant changes

Crozscore:

52%
what is this?
24%
interest falling
Sword screenshot 8x8 screenshot view 4 more Coztel screenshot view 4 more

Software Description:

Anywhere
We supply you with geographic telephone lines in the area where your business is located. If your company has a global presence, our telecommunications solutions can provide you with local numbers from each of the regions and countries in which you are located.

Anytime
Thanks to the WebRTC technology on which Sword is based, you can configure the reception of your calls in any place, be that fixed, mobile or IP. Sword even redirects the calls to your personal phone number or Voicemail when the data coverage is poor. Whether you are at the office, at home or on the move, your business travels with you. No more lost phone calls, no need for expensive roaming plans or dual-sim phones.

Thanks to our multi-line WebRTC, your business telephone line will always be available through any device at your reach.

On Any Device
Get Sword app and start making and receiving calls using your PC, mobile, tablet or SmartTV.

Your personal assistant on any device. Your business travels with you.

Take Control
* Inbound Caller ID recognition.
* Performance management.
* Certified call recording and call log.
* Voice recognition.
* SMS messages.
* Personalized voicemails.
* Call history synchronization.
* API integration with Salesforce, SugarCRM, Zoho, etc.

WebRTC Means Freedom
* No SIP Trunks.
* No Asterisk.
* No FreeSWITCH.
* No physical connections.
* No SIP phones to buy.
* Login from any device.
* Call continuity: forward calls a designated mobile if data coverage fails.

Access Sword on the go, from any device.

Our Advantage
* We are a Global Telecom Operator.
* We are not resellers.
* We own and operate our own services.
* We use high quality routes worldwide.
* Experience in the VoIP, WebRTC and BYOD markets.

Your Benefit
* Geographic lines from anywhere in the world.
* Immediate availability.
* Number portability.
* High-quality voice calls.
* No term contract.

Software Description:

8x8 VoIP is unified communications and contact center solution. It is a complete platform that manages everything for all employees and customers. It is a fast and simple way to combine VoIP features with a high-quality phone service.

This solution is mainly used by small and medium-sized companies in industries such as healthcare, high-tech, manufacturing, retail, insurance, transportation, as well as by government and education institutions. Hosted VoIP business communications service offered by 8x8 service is proven to be more reliable and less expensive than any other traditional solution.

Other features that 8x8 has is web conferencing, Internet faxing, smartphone integration, HD voice, chat, voicemail, and many more. Additionally, there is standard compliance with PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.

Software Description:

Coztel is a leading call center software which provides outbound, inbound and blended all types of calls with perfect results in the department of sales and marketing for any country. It is a complete solution for call centers including Hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads you to connect with your customers with E-mails, SMS, Web Chat, Live Chat, and Social Media. It also can be integrated with market’s leading CRMs. You can get benefit from its 24/7 perfect services.

Features:

  • Softphone
  • Call Recording
  • External Integrations
  • API

Features:

  • Call Disposition
  • Call Tracking
  • Notifications
  • API
  • Email Integration
  • Contact Management
  • Call Recording
  • External Integrations
  • Click-to-Dial
  • Chat
  • Softphone

Features:

  • Lead Management
  • Lead Scoring
  • Customer Management
  • Chat
  • Click-to-Dial
  • Dashboard

Summary:

  • The WebRTC line for your business with no SIP trunks or IP phones

Summary:

  • Phone Number & Virtual Extension

  • Unlimited Internet Fax

  • Media Storage

  • Virtual Office Analytics Essentials

  • Business SMS

  • Instant Messaging & Presence

  • Voicemail

Summary:

    No key features associated with this application.

X2 Edition

$25.00
1 user(s) / month
Included in plan:
  • Phone Number & Virtual Extension
  • Unlimited Calling Zone: 14 Countries
  • Unlimited Internet Fax i
  • Media Storage: 1GB
  • Mobile & Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging & Presence
  • Voicemail
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio & Video Conferencing with Meetings: 5 Participants
  • Salesforce, Zendesk & Netsuite CRM Integration

X5 Edition

$35.00
1 user(s) / month
Included in plan:
  • Audio & Video Conferencing with Meetings: 25 Participants
  • Media Storage: 5GB
  • Unlimited Calling Zone: 32 Countries
  • Call Recording
  • Operator Switchboard

X8 Edition

$55.00
1 user(s) / month
Included in plan:
  • Unlimited Calling Zone: 46 Countries
  • Media Storage: 10GB
  • Audio & Video Conferencing with Meetings: 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, we do.

  • Does this service offer an API?
  • Yes, there is an API available.

  • Does this service integrate with any other apps?
  • Yes, it does.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as a business VoIP solution.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • What platforms does this service support?
  • 8x8 is a cloud-based software with Android and iOS native mobile apps.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce, Zendesk, Netsuite, Skype, Tenfold, Microsoft Outlook, Sugar CRM, Clearlogin, SalesExec, Xplenty, eAgent, ACT! by Sage

  • Who are the main user groups of this service?
  • Main users of this service are medium-sized enterprises.

  • Does this service offer an API?
  • Yes, it offer API.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Jose
Employees:
1001-5000
Likes:
Followers:
7.7k

Publisher:

Founded:
-
Based in:
Manchester
Employees:
2-10
Likes:
Followers:

Other:

Who uses Sword
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
German, Italian, Portuguese, Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Who uses 8x8
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Coztel
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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