Compare Swarmica vs Zaiko

You May Also Like

Featured products that are similar to the ones you selected below.

View Listing View Listing

Crozscore

85%
what is this?
interest rising
Swarmica screenshot view 5 more Zaiko screenshot

About Swarmica

Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it.

Make your support agents be smart and knowledgeable to provide fantastic Support! Implement and unique knowledge management methodology ! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition anymore! The swarming Intelligence of the team will always be with each of the agents does not matter if he/she works for a long time or newcomer!

Besides that your knowledge will always be up2dated and 100% fit to what your customers are looking for at the given moment! Reduce your Support costs down to 25% and more by means of Volume Deflection and Average Handling Time improvement!

No harsh with complex training, installation guides, or spending cash on implementation. Swarmica will do everything for you gaming the processes and guiding your team on what to do!

About Zaiko

The Zaiko distribution network provides multiple sales channels through which to sell event tickets This gives new revenue streams to distributors, who are incentivized to promote events and provide increased reach.

Zaiko is a two-way marketplace which allows event organizers to create true white label tickets sold on their owned media. In addition, Zaiko works with media partners and influencers to create a media network to sell inventory added to the platform by event organizers. This B2B2C marketplace is a ticketing business first.

Zaiko also provides purchaser data back to partners for future marketing and customer understanding.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Knowledge capture in agent workspace

  • The link between ticket-knowledgebase article-bug

  • Automatic agents roles assignment

  • Cumulative dashboard for efficiency measurement

  • Development tree to guide the steps for improvement

  • Quality assurance/performance review module to drive agents’ engagement

  • Agent & Team scorecards

  • Volume Deflection reporting

  • Automatic taxonomy and Product improvement tool

  • Headcount and Cost Savings report

Summary

  • White Label

  • Media Network

  • E-ticketing

  • Data

  • CRM

  • B2B2C

  • Two-Way Marketplace

Pricing

Basic

Free
Included in plan:
  • Articles search/creation
  • Attach/detach articles to tickets
  • List of articles attached to a ticket
  • Automatic agents roles assignment
  • Swarmica cumulative metric
  • Development tree

Pro

$20.00
1 user(s) / month
Included in plan:
  • All in Basic
  • Agents performance review
  • Agent/Team scorecard
  • Gamification
  • Volume Deflection reporting
  • HC & Costs saving tracking

Premium

$35.00
1 user(s) / month
Included in plan:
  • All in Pro
  • Articles database backup
  • Articles content access control
  • Automatic articles archiving mechanism
  • Benchmarking
  • Automatic taxonomy and Product improvement tool
  • Semantic articles analysis & clustering

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • What is this service generally used for?
  • It allows implementing knowledge-centered framework in the existing environment with minimal efforts and engage support team to contribute into collective knowledge and apply swarming intelligence practices.

  • Does this service integrate with any other apps?
    1. Zendesk
    2. Jira
  • What are some applications this service is commonly used in tandem with?
    1. Zendesk
    2. Jira
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • What platforms does this service support?
  • It's SaaS platform

  • Who are the main user groups of this service?
  • Support organizations of the companies who needs to provide technical support for their product and looking for an opportunity to improve their efficiency and optimize costs.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.75k

Other

Who uses Swarmica
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Zaiko
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Japanese, Korean, Chinese
Regional Restrictions:
Based in Asia, looking for partners to grow in new locations.
Back to top