Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers:
website, web app and in-product (in-app) surveys
email and link surveys
mobile app surveys for Android and iOS.
Survicate also offers two standalone products:
Feedback Hub for managing customer feedback from multiple sources in one place
Feedback Button for collecting quick website feedback with an always-visible website button
Survicate has native integrations with the tools you love and use such as Intercom, HubSpot, Slack, Google Sheets, Google Analytics, Mailchimp, Marketo, and more, allowing you to send survey responses where you need them most and push data from your favorite tools.
On its free plan, Survicate offers 100 survey responses per month, unlimited users, unlimited surveys, unlimited number of questions, unlimited question types (including NPS, CSAT, CES), all survey channels (web, email, mobile), and countless native integrations. That's "asking" made easy!
Using the suite of all-channel feedback solutions offered by Survicate, customers can increase referrals, improve acquisition rates, reduce churn, build better products, turn detractors into promoters and customers into repeat customers. Get more customer feedback, make smarter decisions.
About Doorbell.io
Doorbell integrates with your favourite project management systems, so you can easily create tasks in them based on user feedback. Integrations include Pivotal Tracker, Trello, Sprint.ly, Asana, and many others.
Get notified instantly when you receive new feedback by email, or via your team chat system (Slack, HipChat or several others).
Other features include automatic screenshots via the JavaScript SDK, sending and receiving attachments, sentiment analysis of feedback, and more!
About UseResponse
With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.
Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.
Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.
Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Multi-channel surveys: website surveys, email surveys, mobile app surveys
Unlimited users on each plan to encourage collaboration and team engagement
Unlimited surveys and questions in a survey so you get as much feedback as possible
Engage the right people, at the right time with contextual surveys and a wealth of targeting options
Set up surveys effortlessly with an intuitive survey creator - no coding.
Apply conditional logic (branching) to always ask spot-on questions
Create brand-friendly surveys that feel like part of your website or product
Pull data from the tools you love and push survey responses where you need them most with 15+ native integrations.
Monitor customer feedback with easy-to-use dashboards and reports
Choose from 15 questions types and 125 survey templates including NPS, CSAT, CES
Summary
Chat integrations (Slack, HipChat, and more).
Project Management system integrations (Pivotal Tracker, Trello, Asana, and more).
Web, iOS, Android SDKs.
Summary
10+ Support Channels
100% Customization - UI / Modules
SaaS and Self-Hosted Option
Instant Support
Extended Analytics & Reports
Widgets Embedded on Any Page
Capture Users Feedback
Integrations with Other Popular Services
Custom Development Upon Request
Wide Range of Instruments for Customer Self-Service
Pricing
Free
Free
Included in plan:
25 survey responses every month
NPS, CSAT, CES and 12 more question types
Email, link, web and mobile surveys
Unlimited users and surveys
HubSpot, Intercom and more integrations
Slack and email notifications
Skip logic surveys
Respondent identification and enrichment
125+ professional survey templates
Essential
$79.00
per month
Included in plan:
250 survey responses every month
Google Sheets integration
Answers and attributes piping
Custom ‘thank you’ page and actions
Data retention: unlimited
Professional
$159.00
per month
Included in plan:
1000 survey responses every month
Survicate branding removed
Custom design (CSS)
Advanced targeting
Automated recurring surveys
Custom domain
Premium integrations: Marketo, Pardot, Salesforce
Ultimate
$349.00
per month
Included in plan:
5000 survey responses every month
Survey sampling
SAML SSO authentication
Data export API
Webhooks
Pricing
Starting from: $29.00/month
Credit card required: N/A
Plans range from $29/month to $49/month: https://doorbell.io/pricing
Pricing
Basic
$49.00
2 user(s) / month
Included in plan:
All Basic Features
1 Help center
∞ users, requests
10k daily API requests
Public/Private Portal
Assignments Automation
Enterprise
$149.00
2 user(s) / month
Included in plan:
Premium Support
Integrations with 3rd party
Tickets Viibility
SLA (Service Level Agreement)
Business Hours
Multilingual Support & Multi-Forums
Smart Voting System
Customer Satisfaction Measurement
Reporting & Analytics
Enterprise On-Premise
$4,800.00
5 user(s) / month
Included in plan:
Installed on Your Server
Custom Addons
100% Open Code
FAQs
Does this service integrate with any other apps?
Intercom, HubSpot, Slack, Google Sheets, Google Analytics, ActiveCampaign, Segment, Mailchimp, FullStory, Klaviyo, Drip, Marketo, Salesforce, Pardot, and more.
Available for custom integrations: Zapier and webhooks.
What is this service generally used for?
Collecting customer feedback at every stage of the customer journey and each customer touchpoint.
Gathering feedback by running targeted website and web app surveys, sending email surveys and running surveys inside mobile apps. Business can then act on customer insights thanks to countless native integrations. Use cases include running follow-up, feedback-based marketing campaigns that drive business growth, for example driving referrals and positive reviews after identifying NPS promoters.
Who are the main user groups of this service?
Companies of all sizes that value customer feedback and want to become a customer-centric business because they see it as a growth opportunity. Companies that want to act on customer feedback and capitalize on it.
Some personas using Survicate include, but are not limited to, the following roles: Marketing, Product or CS people, particularly Insights Managers, Digital and Product Marketing specialists, Product Managers, User Researchers, UX specialists, Customer Success Specialists, and more.
Does this service offer guides, tutorials and or customer support?
Yes, Survicate offers blog, Knowledge Base, webinar and demo resources.
What are some applications this service is commonly used in tandem with?
Intercom, HubSpot, ActiveCampaign, Slack, Google Sheets, Google Analytics.
Does this service offer an API?
Yes.
Does this service offer multi-user capability (e.g. teams)?
Yes, Survicate offers unlimited users on each plan, including the free plan, to encourage collaboration.
FAQs
What are some applications this service is commonly used in tandem with?
Slack, Trello, Github
Does this service offer an API?
Yes
What platforms does this service support?
Web (Javascript), iOS (Objective C & Swift), and Android
Does this service offer multi-user capability (e.g. teams)?
Yes
FAQs
Does this service integrate with any other apps?
UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.
What is this service generally used for?
UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.
UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.
Who are the main user groups of this service?
UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.
What are some applications this service is commonly used in tandem with?
UseResponse can be used as stand-alone solutions:
* Customer Feedback
* Help Desk with Live Chat
* Knowledge Base
or as a combined suite
Does this service offer multi-user capability (e.g. teams)?
Yes, UseResponse allows managing user Roles and Teams.
Does this service offer guides, tutorials and or customer support?
The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.
Does this service offer an API?
Integrate UseResponse with other of your services using RESTful API.
Vendor Information
Founded:
2013
Based in:
Warsaw
Employees:
2-10
Likes:
Followers:
13.9k
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
884
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
183
Other
Who uses Survicate
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Mobile Platforms:
iOS
Android
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses Doorbell.io
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Mobile Platforms:
iOS
Android
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses UseResponse
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese
view 4 more
view 1 more
view 5 more
