SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer an engaging experience.
SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse.
With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience.
About Mopinion
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need.
At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email).
Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana.
Customisable feedback forms
Real-time statistics
API integrations
Various CX metrics
Text analytics
Advanced reporting capabilities
Fully Customisable Dashboard Grid
Feedback Translations (Enterprise package only)
NEW! Conersational Feedback - a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations.
About UseResponse
With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.
Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.
Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.
Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Mobile-first surveys
Rich analytics
Recurring Surveys
Audience Management
Embedded Surveys
Conversational Form
Templates by Experts
Net Promoter Score
Summary
Collect online feedback and turn it into useful insights Feedback analytics software for websites, mobile apps and email
Target your slide-in surveys and web notifications precisely
Collect feedback with screenshots to understand what users want
Embed your feedback forms in-page to optimise funnels and content
Use email feedback to improve your email marketing campaigns
Easily collect in-app feedback using our mobile SDK
Customisable Net Promoter and CX survey campaigns across all digital channels
Take full control of your feedback data visualisations and analyses
Our native text analysis technology helps you explore huge amounts of data
Collaborate & Engage - We bring you from insights to action
Summary
10+ Support Channels
100% Customization - UI / Modules
SaaS and Self-Hosted Option
Instant Support
Extended Analytics & Reports
Widgets Embedded on Any Page
Capture Users Feedback
Integrations with Other Popular Services
Wide Range of Instruments for Customer Self-Service
Custom Development Upon Request
Pricing
Free
Free
Included in plan:
50 responses
3 Active Surveys
Upto 10 Questions
Classic & Chat Surveys
Self Notifications
Custom Report Builder
Share Via Link, Embed, QR Code, Email
Response Notifications
Embedded Survey
Basic
$19.00
Per Month Billed Yearly
Included in plan:
5,000 Responses
1 Admin User
10,000 Contacts
500 API calls per day
Accept payments
Survey Catalog
Receive file uploads (1 GB Storage)
Phone Number Validation
Social Meta Info
Self Notifications
Display Logic & Skip Logic
Respondent email notifications
Survey Scheduling
Share Via Link, Embed & QR Code
Personalize with Hidden variables
Schedule Close Date
Advanced embed options
Custom Reports Filter
Responses Overview
Download Responses as .CSV & .XLSX
Data Exports (CSV, PDF, XLS)
Classic & Chat Surveys
5000+ Zapier Integrations
Google Sheets Integration
Facebook Pixel Integration
Google Tag Manager Integration
Rybbon Integration
Essentials
$49.00
Per Month Billed Yearly
Included in plan:
15,000 Responses
3 Admin Users
20,000 Contatcs
1,000 API Calls Per Day
Accept payments
Survey Catalog
Receive file uploads (1 GB Storage)
Phone Number Validation
Social Meta Info
Self Notifications
Survey Scheduling
Display Logic & Skip Logic
Respondent email notifications
Share Via Link, Embed & QR Code
Personalize with Hidden variables
Schedule Close Date
Advanced embed options
Custom Reports Filter
Responses Overview
Download Responses as .CSV & .XLSX
Data Exports (CSV, PDF, XLS)
Classic & Chat Surveys
5000+ Zapier Integrations
Google Sheets Integration
Facebook Pixel Integration
Google Tag Manager Integration
Google Analytics Integration
Rybbon Integration
Pricing
Growth
$229.00
20 user(s) / month
Included in plan:
1 Digital Channel
Website: 2.000.000 (Page views / month)
Email: 200.000 (Email / month)
1 Dashboard
1 SDK Domain
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
Email Support
Data Processing Agreement
Turbo Growth
$579.00
20 user(s) / month
Included in plan:
1 Digital Channel
Website: 8.000.000 (Page views / month)
Email: 1.000.000 (Email / month)
In-App: 400.000 (Users / month)
1 Dashboard
1 SDK Domain
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
Email Support
Data Processing Agreement
Enterprise
Tailored Plan
Included in plan:
Unlimited Digital Channels
Website: Unlimited (Page views / month)
Email: Unlimited (Email / month)
In-App: Unlimited (Users / month)
Unlimited Dashboards
Unlimited SDK Domains
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
20+ Users
Email Support
Data Processing Agreement
Dedicated Success Manager
Regular Team Consultations
Onboarding Sessions
Bespoke Training Services
Service Level Agreement
Single Sing-On
Dedicated Domain & Storage
Pricing
Basic
$49.00
2 user(s) / month
Included in plan:
All Basic Features
1 Help center
∞ users, requests
10k daily API requests
Public/Private Portal
Assignments Automation
Enterprise
$149.00
2 user(s) / month
Included in plan:
Premium Support
Integrations with 3rd party
Tickets Viibility
SLA (Service Level Agreement)
Business Hours
Multilingual Support & Multi-Forums
Smart Voting System
Customer Satisfaction Measurement
Reporting & Analytics
Enterprise On-Premise
$4,800.00
5 user(s) / month
Included in plan:
Installed on Your Server
Custom Addons
100% Open Code
FAQs
No FAQs associated with this application.
FAQs
Does this service offer guides, tutorials and or customer support?
Mopinion offers service in many ways. Including customer support, guides, and other useful resources.
Does this service integrate with any other apps?
Mopinion makes it possible to integrate your Project Management tools. E.g. to import tasks for your team members can directly go into apps like Jira, Slack, Trello, Asana, WordPress, Magento, Optimizely, Google, and many more...
Does this service offer an API?
Mopinion offers data API with a detailed guide on how to access the data related to your customer's feedback. Mopinion is a real-time onsite user feedback system for analysis of customer experience of your web applications.
Does this service offer multi-user capability (e.g. teams)?
Mopinion makes it possible to deliver a great digital experience by systematically engaging everyone: your customers, your team, and your leadership.
With proactive email alerts, we notify you anything important as possible. The feedback flow goes through your company, making sure it's delivered from point A to point B. Track actions, write notes, set reminders and visualize progress. We make it possible for you and your team to act on the feedback you receive.
Who are the main user groups of this service?
Start-ups, SME's and multinational enterprises that provide online services or sales via their online channels.
Many organizations choose Mopinion because they want more than just a feedback collection or survey tool; they want to make sense of feedback data with the most innovative and flexible feedback analysis software on the market.
Join some of the most forward-thinking digital teams from companies such as Arcadia, TSB Bank, Walmart, Hotels.com, Siemens, Ahold, Mediacorp Ltd and many more.
A snap of market leaders who trust Mopinion: Arcadia, Ahold, Decathlon, Efteling, Greetz, Hotels.com, Kia, KLM, KPN, Mediacorp, Siemens, TSB Bank, TomTom, TUI, Walmart, and more...
What is this service generally used for?
Mopinion is an all-in-one user feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email).
FAQs
Does this service offer an API?
Integrate UseResponse with other of your services using RESTful API.
What is this service generally used for?
UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.
UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.
What are some applications this service is commonly used in tandem with?
UseResponse can be used as stand-alone solutions:
* Customer Feedback
* Help Desk with Live Chat
* Knowledge Base
or as a combined suite
Does this service offer guides, tutorials and or customer support?
The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.
Who are the main user groups of this service?
UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.
Does this service offer multi-user capability (e.g. teams)?
Yes, UseResponse allows managing user Roles and Teams.
Does this service integrate with any other apps?
UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.
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