Compare SurveySparrow vs Medallia vs UseResponse

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About SurveySparrow

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer an engaging experience.

SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse.

With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience.

About Medallia

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

About UseResponse

With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.

Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.

Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.

Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Mobile-first surveys

  • Rich analytics

  • Recurring Surveys

  • Audience Management

  • Embedded Surveys

  • Conversational Form

  • Templates by Experts

  • Net Promoter Score

Summary

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

Summary

  • 10+ Support Channels

  • 100% Customization - UI / Modules

  • SaaS and Self-Hosted Option

  • Instant Support

  • Extended Analytics & Reports

  • Widgets Embedded on Any Page

  • Capture Users Feedback

  • Integrations with Other Popular Services

  • Custom Development Upon Request

  • Wide Range of Instruments for Customer Self-Service

Pricing

Free

Free
Included in plan:
  • 50 responses
  • 3 Active Surveys
  • Upto 10 Questions
  • Classic & Chat Surveys
  • Self Notifications
  • Custom Report Builder
  • Share Via Link, Embed, QR Code, Email
  • Response Notifications
  • Embedded Survey

Basic

$19.00
Per Month Billed Yearly
Included in plan:
  • 5,000 Responses
  • 1 Admin User
  • 10,000 Contacts
  • 500 API calls per day
  • Accept payments
  • Survey Catalog
  • Receive file uploads (1 GB Storage)
  • Phone Number Validation
  • Social Meta Info
  • Self Notifications
  • Display Logic & Skip Logic
  • Respondent email notifications
  • Survey Scheduling
  • Share Via Link, Embed & QR Code
  • Personalize with Hidden variables
  • Schedule Close Date
  • Advanced embed options
  • Custom Reports Filter
  • Responses Overview
  • Download Responses as .CSV & .XLSX
  • Data Exports (CSV, PDF, XLS)
  • Classic & Chat Surveys
  • 5000+ Zapier Integrations
  • Google Sheets Integration
  • Facebook Pixel Integration
  • Google Tag Manager Integration
  • Rybbon Integration

Essentials

$49.00
Per Month Billed Yearly
Included in plan:
  • 15,000 Responses
  • 3 Admin Users
  • 20,000 Contatcs
  • 1,000 API Calls Per Day
  • Accept payments
  • Survey Catalog
  • Receive file uploads (1 GB Storage)
  • Phone Number Validation
  • Social Meta Info
  • Self Notifications
  • Survey Scheduling
  • Display Logic & Skip Logic
  • Respondent email notifications
  • Share Via Link, Embed & QR Code
  • Personalize with Hidden variables
  • Schedule Close Date
  • Advanced embed options
  • Custom Reports Filter
  • Responses Overview
  • Download Responses as .CSV & .XLSX
  • Data Exports (CSV, PDF, XLS)
  • Classic & Chat Surveys
  • 5000+ Zapier Integrations
  • Google Sheets Integration
  • Facebook Pixel Integration
  • Google Tag Manager Integration
  • Google Analytics Integration
  • Rybbon Integration

Pricing

Basic

$49.00
2 user(s) / month
Included in plan:
  • All Basic Features
  • 1 Help center
  • ∞ users, requests
  • 10k daily API requests
  • Public/Private Portal
  • Assignments Automation

Enterprise

$149.00
2 user(s) / month
Included in plan:
  • Premium Support
  • Integrations with 3rd party
  • Tickets Viibility
  • SLA (Service Level Agreement)
  • Business Hours
  • Multilingual Support & Multi-Forums
  • Smart Voting System
  • Customer Satisfaction Measurement
  • Reporting & Analytics

Enterprise On-Premise

$4,800.00
5 user(s) / month
Included in plan:
  • Installed on Your Server
  • Custom Addons
  • 100% Open Code

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

FAQs

    Does this service integrate with any other apps?
  • UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.

  • What is this service generally used for?
    1. UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.

    2. UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
      The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.

  • Who are the main user groups of this service?
  • UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
    Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.

  • What are some applications this service is commonly used in tandem with?
  • UseResponse can be used as stand-alone solutions:
    * Customer Feedback
    * Help Desk with Live Chat
    * Knowledge Base
    or as a combined suite

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, UseResponse allows managing user Roles and Teams.

  • Does this service offer guides, tutorials and or customer support?
  • The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.

  • Does this service offer an API?
  • Integrate UseResponse with other of your services using RESTful API.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
832

Vendor Information

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:
13.1k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
183

Other

Who uses SurveySparrow
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Arabic, Bengali, Catalan, Bulgarian, Czech, French, Hindi, Hungarian, Armenian, Malayalam, Dutch
Regional Restrictions:
No restrictions.

Other

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses UseResponse
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese
Regional Restrictions:
No restrictions.
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