SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer an engaging experience.
SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse.
With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience.
About Nicereply
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
Increase your survey response rates by 200%
See your data in CRM software and set triggers based on it
Get 3x more feedback without sending more emails
Customize both the look and content of your surveys
Set goals, track KPIs, generate reports and more...
CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.
CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.
SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
About ReviewTrackers
ReviewTrackers is an award-winning review monitoring and reputation management software platform, trusted by tens of thousands of businesses across the world.
Features of the SaaS platform include customisable review notifications, a centralised monitoring & management dashboard, powerful reporting & analytics, simplified multi-user collaboration & workflow management, and tools for efficient review response & review generation.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Mobile-first surveys
Rich analytics
Recurring Surveys
Audience Management
Embedded Surveys
Conversational Form
Templates by Experts
Net Promoter Score
Summary
Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.
Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.
Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.
Summary
Review Alerts
Customer Surveys
Reporting and Analytics
Pricing
Free
Free
Included in plan:
50 responses
3 Active Surveys
Upto 10 Questions
Classic & Chat Surveys
Self Notifications
Custom Report Builder
Share Via Link, Embed, QR Code, Email
Response Notifications
Embedded Survey
Basic
$19.00
Per Month Billed Yearly
Included in plan:
5,000 Responses
1 Admin User
10,000 Contacts
500 API calls per day
Accept payments
Survey Catalog
Receive file uploads (1 GB Storage)
Phone Number Validation
Social Meta Info
Self Notifications
Display Logic & Skip Logic
Respondent email notifications
Survey Scheduling
Share Via Link, Embed & QR Code
Personalize with Hidden variables
Schedule Close Date
Advanced embed options
Custom Reports Filter
Responses Overview
Download Responses as .CSV & .XLSX
Data Exports (CSV, PDF, XLS)
Classic & Chat Surveys
5000+ Zapier Integrations
Google Sheets Integration
Facebook Pixel Integration
Google Tag Manager Integration
Rybbon Integration
Essentials
$49.00
Per Month Billed Yearly
Included in plan:
15,000 Responses
3 Admin Users
20,000 Contatcs
1,000 API Calls Per Day
Accept payments
Survey Catalog
Receive file uploads (1 GB Storage)
Phone Number Validation
Social Meta Info
Self Notifications
Survey Scheduling
Display Logic & Skip Logic
Respondent email notifications
Share Via Link, Embed & QR Code
Personalize with Hidden variables
Schedule Close Date
Advanced embed options
Custom Reports Filter
Responses Overview
Download Responses as .CSV & .XLSX
Data Exports (CSV, PDF, XLS)
Classic & Chat Surveys
5000+ Zapier Integrations
Google Sheets Integration
Facebook Pixel Integration
Google Tag Manager Integration
Google Analytics Integration
Rybbon Integration
Pricing
Starting from: $59.00/month
Credit card required: No
Starter: $59/month for 100 received ratings a month.
Essential: $119/month for 250 received ratings a month.
Growth: $239/month for 1000 received ratings a month.
Business: $359/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!
14-day trial period for any pricing plan.
Pricing
Starting from: $49.00/month
Credit card required: No
$49 Per Month / Per Location
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
Users of this service are businesses of all sizes.
What is this service generally used for?
It is used as a customer satisfaction survey software.
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