Compare SurveyRock vs WebEngage vs Nicereply

About SurveyRock

SurveyRock is currently in use in over 200 countries throughout the world. Create free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time.

Free Premium accounts are available to students and educators. We provide online guides with step by step direction to assist you further and personal support is just a click away. Premium, Business and Enterprise accounts are available for additional features including multilingual surveys, advanced logic, teams and collaboration, asset sharing, data export to Excel and SPSS and more. API access for automated survey interaction.

Use our numerous survey templates to start distributing your survey in just a few minutes.

About WebEngage

WebEngage is a marketing automation software that helps B2C companies drive more revenues from their existing customers and anonymous users. WebEngage helps companies segment their customers and engage with them in a contextual and personalized manner through various channels such as Push
In-app
SMS
Web Push
Email
On-site Notifications
On-site Surveys
On-site Feedback.

WebEngage, B2C marketing cloud for cross-channel user engagement across channels.

Through WebEngage, companies can create complex lifecycle campaigns in seconds using the visual workflow designer.

About Nicereply

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

• Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
• Increase your survey response rates by 200%
• See your data in CRM software and set triggers based on it
• Get 3x more feedback without sending more emails
• Customize both the look and content of your surveys
• Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Features

• Analytics
• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Template Designer
• Net Promoter Score

Features

• API
• Audience Targeting
• Batch Permissions & Access
• Brand Management
• Contact Management
• Contact Sharing
• Conversion Tracking
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Password & Access Management
• Social-Media Integration

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Summary

• Many question types including Net Promoter Score, image multiple, matrix and more

• Export to Excel & SPSS

• Business account for teams with collaboration and asset sharing

• RTL (right-to-left) language support

• Survey templates

• Customizable design themes

• Skip logic

• API access

• Use filters and cross tabulation to examine your data for patterns

Summary

• WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push.

• Notifications: Push short & targeted notifications on your site.

• WebEngage's user CRM stores data from user profile(attributes) and user actions(events). It also has capabilities around deep data segmentation and personalisation using user profile data, behavioural data, lifecycle events, 3rd party data from CRM and logical constructs.

• WebEngage, a tool for automating communication across a user's lifecycle and helps companies send messages

• Cross-device tracking helps keep communication coherent and contextual, making the experience personalised and relevant. Integration with WebEngage is a one-time job and requires minimal assistance. Once the SDKs are integrated, the data starts to flow into WebEngage, making it measurable and actionable.

• Custom Forms: Define your own feedback categories. Add fields for each category using our drag-drop form builder.

• Custom Styling: Style the feedback form in your own way. Use our online CSS editor to create a skin for your site.

• Multi-admin Support: Add support agents. Everyone collaborates through the WebEngage dashboard.

• Survey Builder: Easy to use, drag and drop form builder. Variety of question types supported.

• Targeting Rules: Target visitors by geographic locations, URL patterns, referring websites, cookies, time spent and lot more.

Summary

• Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

• Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

• Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

• Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Pricing

• Starting from: $15.00/month
• Credit card required: Yes

• Free, Premium, Business and Enterprise account plans. Free Premium accounts to students, educators and non-profits.

Pricing

• Starting from: $49.00/month
• Credit card required: No

• Mini: $49/month for 100 received ratings a month.
  Start: $99/month for 250 received ratings a month.
  Grow: $199/month for 1000 received ratings a month.
  Business: $299/month for 2500 received ratings a month.
  Need more
  than 2,500 responses, an enterprise solution or a special pricing? Contact us!

  14-day trial period for any pricing plan.

FAQs

What is this service generally used for?

• This service is generally used for online surveys creation.

What platforms does this service support?

• This is a web-based service.

Does this service offer an API?

• Yes, SurveyRock offers a REST-based API.

What are some applications this service is commonly used in tandem with?

• This platform is commonly used together with CRM and analytics tools.

Does this service offer guides, tutorials and or customer support?

• User Guides, Tips, Help Center, Online Tutorials and Chat Or Email Based Individual Customer Support

Does this service offer multi-user capability (e.g. teams)?

• Yes, SurveyRock offers multi-user capability in our Business plan.

Who are the main user groups of this service?

• Users of SurveyRock are SMEs, enterprises, startups and individuals.

FAQs

No FAQs associated with this application.

FAQs

Who are the main user groups of this service?

• Users of this service are businesses of all sizes.

What is this service generally used for?

• It is used as a customer satisfaction survey software.

What platforms does this service support?

• Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications this service is commonly used in tandem with?

• It is used together with various virtual ticketing and help desk systems.

Does this service integrate with any other apps?

• It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

Does this service offer an API?

• It offers detailed API.

Does this service offer guides, tutorials and or customer support?

• They offer online support and FAQ section.

Vendor Information

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App