Compare SurveyRock vs Nicereply vs Survio

About SurveyRock

SurveyRock is currently in use in 180 countries throughout the world. Create unlimited free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time. Free Premium account to students and educators. We provide online guides with step by step direction to assist you further and personal support is just a click away.

About Nicereply

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

• Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
• Increase your survey response rates by 200%
• See your data in CRM software and set triggers based on it
• Get 3x more feedback without sending more emails
• Customize both the look and content of your surveys
• Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

About Survio

Survio is a global online survey platform that helps millions of users around the globe to research, collect & analyse valuable data effectively, quickly and effortlessly. This do-it-yourself software combines an intuitive, user-friendly tool with modern design and plenty of clever features which makes building of surveys, analysing the collected data and sharing the results easier than ever. Survio’s professional-looking surveys always provide a perfectly suitable solution whether you apply them to Human Resources, Market Research and Customer Satisfaction or use them for organizing events and education. The entire platform is localized into 17 languages, our 100+ ready-made templates will help you start and the 24/7 support will answer any of your possible questions.

Features

• Analytics
• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Template Designer
• Net Promoter Score

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Features

• Analytics
• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Template Designer
• Net Promoter Score

Summary

No key features associated with this application.

Summary

• Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

• Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

• Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

• Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary

• Survey dashboard statistics

• 70+ modern pre-built survey designs

• 19 question types

• Built-in professional survey templates

• Multimedia in questions

• Export blank survey to PDF (print)

• Real-time charts & graphs

• 24/7 e-mail support

• Report with summary results

• E-mail invitation

Pricing

• Starting from: $15.00/month
• Credit card required: No

• Free and Premium accounts. Free Premium accounts to students, educators and non-profits.

Pricing

• Starting from: $49.00/month
• Credit card required: No

• Mini: $49/month for 100 received ratings a month.
  Start: $99/month for 250 received ratings a month.
  Grow: $199/month for 1000 received ratings a month.
  Business: $299/month for 2500 received ratings a month.
  Need more
  than 2,500 responses, an enterprise solution or a special pricing? Contact us!

  14-day trial period for any pricing plan.

Pricing

FAQs

No FAQs associated with this application.

FAQs

Who are the main user groups of this service?

• Users of this service are businesses of all sizes.

What is this service generally used for?

• It is used as a customer satisfaction survey software.

What platforms does this service support?

• Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications this service is commonly used in tandem with?

• It is used together with various virtual ticketing and help desk systems.

Does this service integrate with any other apps?

• It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

Does this service offer an API?

• It offers detailed API.

Does this service offer guides, tutorials and or customer support?

• They offer online support and FAQ section.

FAQs

Does this service offer multi-user capability (e.g. teams)?

• No

What is this service generally used for?

• For creating a survey.

Does this service offer an API?

• No

What platforms does this service support?

• Software as a service

Does this service integrate with any other apps?

• No

Who are the main user groups of this service?

• Survio is designed especially for small and medium-sized enterprises (SMEs). The service is also suitable for all who need to prepare their own questionnaires: offices, schools, students, non-profit organizations, etc. However, more and more often is Survio chosen by large, international corporations.

What are some applications this service is commonly used in tandem with?

• Microsoft Excel or SPSS.

Does this service offer guides, tutorials and or customer support?

• 24/7 user support available via e-mail, plus guides are available on web and on blog.

Vendor Information

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone