About SurveyRock
SurveyRock is currently in use in over 200 countries throughout the world. Create free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time.
Free Premium accounts are available to students and educators. We provide online guides with step by step direction to assist you further and personal support is just a click away. Premium, Business and Enterprise accounts are available for additional features including multilingual surveys, advanced logic, teams and collaboration, asset sharing, data export to Excel and SPSS and more. API access for automated survey interaction.
Use our numerous survey templates to start distributing your survey in just a few minutes.
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About Nicereply
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
- Increase your survey response rates by 200%
- See your data in CRM software and set triggers based on it
- Get 3x more feedback without sending more emails
- Customize both the look and content of your surveys
- Set goals, track KPIs, generate reports and more...
CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.
CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.
SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
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About Survio
Survio is an online survey platform created to help you grow your business. Cooperate with colleagues through workspaces, set roles and permissions. Safe onboarding with SSO. Automate workflows with access to our API and integrate your data to hundreds of popular apps through Zapier. Use automated analysisbuilt-in BI dashboards and have them sent regularly to your inbox. Survio is ISO 27001 certified and follows strict GDPR standards.
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Pricing
- Starting from: $15.00/month
- Credit card required: Yes
Free, Premium, Business and Enterprise account plans. Free Premium accounts to students, educators and non-profits.
Included in plan:
- Unlimited Surveys
- 15 Questions Per Survey
- 125 Responses Per Survey
Premium
$15.00
1 user(s) / month
Included in plan:
- Unlimited Surveys
- Unlimited Questions Per Survey
- Unlimited Responses Per Survey
- Skip Logic
- Custom Survey URL
- Export Results To Excel, CSV Or SPSS
- Data Filters And Cross Tabulation
Business
$20.00
1 user(s) / month
Included in plan:
- Unlimited Questions Per Survey
- Unlimited Responses Per Survey
- Skip Logic
- Multiple Users Per Account
- Joint Billing
- Asset Sharing
- Advanced Survey Logic
- Custom Variables
Enterprise
$50.00
1 user(s) / month
Included in plan:
- Multilingual Surveys
- White Label
- Unlimited Questions Per Survey
- Unlimited Responses Per Survey
- Skip Logic
- Multiple Users Per Account
- Joint Billing
- Asset Sharing
- Advanced Survey Logic
- Custom Variables
- Custom CSS
- Survey Redirect
- HIPAA Capable
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Pricing
- Starting from: $49.00/month
- Credit card required: No
Mini: $49/month for 100 received ratings a month.
Start: $99/month for 250 received ratings a month.
Grow: $199/month for 1000 received ratings a month.
Business: $299/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!
14-day trial period for any pricing plan.
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Pricing
Business
$29.00
1 user(s) / month
Included in plan:
- Copy (clone) survey
- 19 question types
- Custom question tooltips
- Copy (clone) questions
- Single question / multiple questions per page
- Automatic question numbering
- Survey progress bar
- Social media sharing plugin
- Make questions required
- Custom texts between questions
- Test mode & survey preview
- Export blank survey to PDF (print)
- Survey logic (question jumps and skips)
- Response notification on Slack
- Survey web link
- Survey embedded to your website: text link
- Survey embedded to your website: content (iframe)
- Survey embedded to your website: popup window
- Survey embedded to your website: button
- Iframe customization (dimensions, colors)
- Popup customization (dimensions, colors)
- Share on social media - Facebook, Twitter, Google+, LinkedIn, VK
- Survey QR code
- Surveys for printing
- Response notification by e-mail
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FAQs
What is this service generally used for?
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This service is generally used for online surveys creation.
What platforms does this service support?
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This is a web-based service.
Does this service offer an API?
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Yes, SurveyRock offers a REST-based API.
What are some applications this service is commonly used in tandem with?
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This platform is commonly used together with CRM and analytics tools.
Does this service offer guides, tutorials and or customer support?
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User Guides, Tips, Help Center, Online Tutorials and Chat Or Email Based Individual Customer Support
Does this service offer multi-user capability (e.g. teams)?
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Yes, SurveyRock offers multi-user capability in our Business plan.
Who are the main user groups of this service?
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Users of SurveyRock are SMEs, enterprises, startups and individuals.
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FAQs
Who are the main user groups of this service?
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Users of this service are businesses of all sizes.
What is this service generally used for?
-
It is used as a customer satisfaction survey software.
What platforms does this service support?
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Platfoms supported: Windows; Mac; Android; iPhone/iPad.
What are some applications this service is commonly used in tandem with?
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It is used together with various virtual ticketing and help desk systems.
Does this service integrate with any other apps?
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It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.
Does this service offer an API?
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It offers detailed API.
Does this service offer guides, tutorials and or customer support?
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They offer online support and FAQ section.
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FAQs
What platforms does this service support?
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Software as a Service
Does this service offer an API?
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Yes, integrate your data to hundreds of popular apps through Zapier
Does this service offer guides, tutorials and or customer support?
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24/7 user support available via e-mail, plus guides are available on web and on blog.
What are some applications this service is commonly used in tandem with?
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Microsoft Excel or SPSS
What is this service generally used for?
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For creating surveys and sharing them, collectiong responses and automaticaly analyzing results.
Does this service offer multi-user capability (e.g. teams)?
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Yes. Starting at 3 seats, which you can reassign at any time.
Does this service integrate with any other apps?
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No
Who are the main user groups of this service?
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Survio is designed especially for small and medium-sized enterprises (SMEs). The service is also suitable for all who need to prepare their own questionnaires: offices, schools, students, non-profit organizations, etc. However, more and more often is Survio chosen by large, international corporations.
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Other
Who uses SurveyRock
- Personal
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Languages:
Afrikaans, Arabic, Bengali, Tibetan, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Fijian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Maltese, Mongolian, Maori, Malay, Nepali, Dutch, Norwegian, Panjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Samoan, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Chinese
Regional Restrictions:
No restrictions.
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Other
Who uses Nicereply
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other
Who uses Survio
- Personal
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
- Web App
- Windows
- Macintosh
Mobile Platforms:
Languages:
English, French, German, Dutch, Czech, Slovak, Swedish, Spanish, Polish, Portuguese, Italian, Hungarian, Norwegian, Russian, Romanian, Finnish
Regional Restrictions:
No restrictions.
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