Compare SurveyRock vs Nicereply vs SurveyLegend

About SurveyRock

SurveyRock is currently in use in over 200 countries throughout the world. Create free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time.

Free Premium accounts are available to students and educators. We provide online guides with step by step direction to assist you further and personal support is just a click away. Premium, Business and Enterprise accounts are available for additional features including multilingual surveys, advanced logic, teams and collaboration, asset sharing, data export to Excel and SPSS and more. API access for automated survey interaction.

Use our numerous survey templates to start distributing your survey in just a few minutes.

About Nicereply

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

• Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
• Increase your survey response rates by 200%
• See your data in CRM software and set triggers based on it
• Get 3x more feedback without sending more emails
• Customize both the look and content of your surveys
• Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

About SurveyLegend

SurveyLegend is the next generation of online surveys — engaging, platform-independent and beautiful. We empower companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys; most importantly with ease and a smile on their faces!

Now you can create great-looking surveys on your computer or tablet wherever you are, customize the look of your survey however you like, and display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag and drop, and you don't need to be a market research expert to use our tool.

It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement.

Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals.

SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and much more. You’re just a sign up away from getting your first question answered and start making insightful decisions.

Features

• Analytics
• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Template Designer
• Net Promoter Score

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Features

• Analytics
• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Template Designer
• Net Promoter Score

Summary

• Many question types including Net Promoter Score, image multiple, matrix and more

• Export to Excel & SPSS

• Business account for teams with collaboration and asset sharing

• RTL (right-to-left) language support

• Survey templates

• Customizable design themes

• Skip logic

• API access

• Use filters and cross tabulation to examine your data for patterns

Summary

• Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

• Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

• Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

• Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary

No key features associated with this application.

Pricing

• Starting from: $15.00/month
• Credit card required: Yes

• Free, Premium, Business and Enterprise account plans. Free Premium accounts to students, educators and non-profits.

Pricing

• Starting from: $49.00/month
• Credit card required: No

• Mini: $49/month for 100 received ratings a month.
  Start: $99/month for 250 received ratings a month.
  Grow: $199/month for 1000 received ratings a month.
  Business: $299/month for 2500 received ratings a month.
  Need more
  than 2,500 responses, an enterprise solution or a special pricing? Contact us!

  14-day trial period for any pricing plan.

Pricing

FAQs

What is this service generally used for?

• This service is generally used for online surveys creation.

What platforms does this service support?

• This is a web-based service.

Does this service offer an API?

• Yes, SurveyRock offers a REST-based API.

What are some applications this service is commonly used in tandem with?

• This platform is commonly used together with CRM and analytics tools.

Does this service offer guides, tutorials and or customer support?

• User Guides, Tips, Help Center, Online Tutorials and Chat Or Email Based Individual Customer Support

Does this service offer multi-user capability (e.g. teams)?

• Yes, SurveyRock offers multi-user capability in our Business plan.

Who are the main user groups of this service?

• Users of SurveyRock are SMEs, enterprises, startups and individuals.

FAQs

Who are the main user groups of this service?

• Users of this service are businesses of all sizes.

What is this service generally used for?

• It is used as a customer satisfaction survey software.

What platforms does this service support?

• Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications this service is commonly used in tandem with?

• It is used together with various virtual ticketing and help desk systems.

Does this service integrate with any other apps?

• It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

Does this service offer an API?

• It offers detailed API.

Does this service offer guides, tutorials and or customer support?

• They offer online support and FAQ section.

FAQs

What are some applications this service is commonly used in tandem with?

• SurveyLegend can be used with the following solutions: email, your web-page, Salesforce, Facebook, Twitter, LinkedIn, Google+, Google Drive, Wordpress, Joomla, Drupal, Magento, Blog and plenty more amazing web solutions.

What is this service generally used for?

• SurveyLegend is generally used for listening to customer demands, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement.

  Due to our "Media gallery" question type we have become the go-to service for retailers, artists and designers of all professions when it comes to collecting feedback for designs and products.

Does this service offer multi-user capability (e.g. teams)?

• SurveyLegend can be used by several users at the same time, but with the same username and password. We are developing a dashboard for managing multiuser and their roles.

Does this service offer an API?

• Yes we do offer an API.

What platforms does this service support?

• SurveyLegend is a modern web-app and supports all devices that have a modern browser installed on them. No need to install an app just visit the SurveyLegend site using your browser, register or login to your already existing account and enjoy our amazing survey tool.

Does this service integrate with any other apps?

• SurveyLegend has a great integration to Google Drive. We also allow data export as Excel or CSV that can be used to export the raw data to any other solution on the web, making integration of data super easy and fast.

  We also offer several APIs that enable deeper integrations between SurveyLegend and other software you may use. Software like Salesforce, MailChimp, Zapier, Google and many more.

Who are the main user groups of this service?

• SurveyLegend empowers companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys.

  Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals.

Does this service offer guides, tutorials and or customer support?

• We offer the following support: email, live chat, telephone, forum, user guide and tutorials.

Vendor Information

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry