Compare SurveyRock vs Survey Anyplace vs Nicereply

Software Description:

SurveyRock is currently in use in 180 countries throughout the world. Create unlimited free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time. Free Premium account to students and educators. We provide online guides with step by step direction to assist you further and personal support is just a click away.

Software Description:

Survey Anyplace provides the software to make interactive, entertaining and mobile quizzes and surveys. Respondents are more willing to answer all the questions of your company. Companies get more valuable feedback and can increase brand perceptions by using the Survey Anyplace software.

Our software can be used on all the latest technologies such as smartphones, tablets, etc. This way you can start a conversation with your client anyplace, anytime. Furthermore you can implement your corporate design in just a few clicks.

Our software can be used for more than only surveys. It can be used for quizzes, votings, training evaluations, mystery shopping, brand perception, etc.

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

• Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
• Increase your survey response rates by 200%
• See your data in CRM software and set triggers based on it
• Get 3x more feedback without sending more emails
• Customize both the look and content of your surveys
• Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Features:

Features:

• Email Integration
• Multi-User
• Data Export
• Dashboard

Features:

• Dashboard
• Scheduling
• Notifications
• Multi-User
• External Integrations
• API
• Email Integration
• Data Export
• Data Import
• Data Visualization
• Net Promoter Score
• Analytics

Summary:

No key features associated with this application.

Summary:

• Digital scratch card, Image upload for respondent, Geolocation, Automatic Email sending, (Self-)assessments

• Offline capability, Skip Logic, Question Grouping,

• Presentation mode, Report filtering, completion rate

• Custumizable design, Custom CSS

• Survey Grouping, User management

• White Labeling

Summary:

• Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

• Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

• Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

• Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Pricing:

• Starting from: $15.00/month
• Credit card required: No

• Free and Premium accounts. Free Premium accounts to students, educators and non-profits.

Pricing:

• Starting from: $29.00/month
• Credit card required: No
• • Basic: Free
  • Essential: $29/month
  • Professional: $49/month
  • Enterprise: On request

Pricing:

• Starting from: $49.00/month
• Credit card required: No

• Mini: $49/month for 100 received ratings a month.
  Start: $99/month for 250 received ratings a month.
  Grow: $199/month for 1000 received ratings a month.
  Business: $299/month for 2500 received ratings a month.
  Need more
  than 2,500 responses, an enterprise solution or a special pricing? Contact us!

  14-day trial period for any pricing plan.

FAQs:

No FAQs associated with this application.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

• For our enterprise users it is possible to have multiple users.

Does this service offer guides, tutorials and or customer support?

• We have user guides for almost every feature that we offer. We also offer customer support.

Does this service integrate with any other apps?

• We offer an integration with Mailchimp.

FAQs:

Who are the main user groups of this service?

• Users of this service are businesses of all sizes.

What is this service generally used for?

• It is used as a customer satisfaction survey software.

What platforms does this service support?

• Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications this service is commonly used in tandem with?

• It is used together with various virtual ticketing and help desk systems.

Does this service integrate with any other apps?

• It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

Does this service offer an API?

• It offers detailed API.

Does this service offer guides, tutorials and or customer support?

• They offer online support and FAQ section.

Publisher:

Publisher:

Publisher:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App