SurveyRock is currently in use in over 200 countries throughout the world. Create free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time.
Free Premium accounts are available to students and educators. We provide online guides with step by step direction to assist you further and personal support is just a click away. Premium, Business and Enterprise accounts are available for additional features including multilingual surveys, advanced logic, teams and collaboration, asset sharing, data export to Excel and SPSS and more. API access for automated survey interaction.
Use our numerous survey templates to start distributing your survey in just a few minutes.
About Nicereply
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
Increase your survey response rates by 200%
See your data in CRM software and set triggers based on it
Get 3x more feedback without sending more emails
Customize both the look and content of your surveys
Set goals, track KPIs, generate reports and more...
CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.
CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.
SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
About Survey Anyplace
Tired of boring questionnaires? So are we...
Discover why companies like Capgemini, Eneco, Accor Hotels, as well as many midsize consulting companies and agencies use Survey Anyplace to create fun and interactive surveys, assessments, and quizzes. The kind that allows you to engage with your audience and leaves room for your own brand identity or personality. And you get more and better feedback via email, variable end screens or via an auto-generated PDF report based on each respondent's answers.
Survey Anyplace is the most reviewed and #1 rated assessment software on Capterra.
Try out the new Formulas feature, which allows you to do calculations within the assessment to give your respondents even more insightful feedback and deliver a personalized PDF report. Check our white label option if you want a fully branded assessment with no reference to Survey Anyplace.
Our software was made for: Marketing professionals, customer service professionals, sales professionals in companies of all sizes who need to collect insights from their audience in an engaging way.
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Marketing Automation
Multi-User
Notifications
Scheduling
Template Designer
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Marketing Automation
Multi-User
Notifications
Scheduling
Template Designer
Net Promoter Score
Summary
Many question types including Net Promoter Score, image multiple, matrix and more
Export to Excel & SPSS
Business account for teams with collaboration and asset sharing
RTL (right-to-left) language support
Survey templates
Customizable design themes
Skip logic
API access
Use filters and cross tabulation to examine your data for patterns
Summary
Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.
Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.
Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.
Summary
Digital scratch card, Image upload for respondent, Geolocation, Automatic Email sending, (Self-)assessments
Free, Premium, Business and Enterprise account plans. Free Premium accounts to students, educators and non-profits.
Basic
Free
Included in plan:
Unlimited Surveys
15 Questions Per Survey
125 Responses Per Survey
Premium
$15.00
1 user(s) / month
Included in plan:
Unlimited Surveys
Unlimited Questions Per Survey
Unlimited Responses Per Survey
Skip Logic
Custom Survey URL
Export Results To Excel, CSV Or SPSS
Data Filters And Cross Tabulation
Business
$20.00
1 user(s) / month
Included in plan:
Unlimited Questions Per Survey
Unlimited Responses Per Survey
Skip Logic
Multiple Users Per Account
Joint Billing
Asset Sharing
Advanced Survey Logic
Custom Variables
Enterprise
$50.00
1 user(s) / month
Included in plan:
Multilingual Surveys
White Label
Unlimited Questions Per Survey
Unlimited Responses Per Survey
Skip Logic
Multiple Users Per Account
Joint Billing
Asset Sharing
Advanced Survey Logic
Custom Variables
Custom CSS
Survey Redirect
HIPAA Capable
Pricing
Starting from: $49.00/month
Credit card required: No
Mini: $49/month for 100 received ratings a month.
Start: $99/month for 250 received ratings a month.
Grow: $199/month for 1000 received ratings a month.
Business: $299/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!
14-day trial period for any pricing plan.
Pricing
Starting from: $29.00/month
Credit card required: No
Basic: Free
Essential: $29/month
Professional: $49/month
Enterprise: On request
ReportR: On request (Enterprise + PDF report builder
FAQs
What is this service generally used for?
This service is generally used for online surveys creation.
What platforms does this service support?
This is a web-based service.
Does this service offer an API?
Yes, SurveyRock offers a REST-based API.
What are some applications this service is commonly used in tandem with?
This platform is commonly used together with CRM and analytics tools.
Does this service offer guides, tutorials and or customer support?
User Guides, Tips, Help Center, Online Tutorials and Chat Or Email Based Individual Customer Support
Does this service offer multi-user capability (e.g. teams)?
Yes, SurveyRock offers multi-user capability in our Business plan.
Who are the main user groups of this service?
Users of SurveyRock are SMEs, enterprises, startups and individuals.
FAQs
Who are the main user groups of this service?
Users of this service are businesses of all sizes.
What is this service generally used for?
It is used as a customer satisfaction survey software.
What are some applications this service is commonly used in tandem with?
It is used together with various virtual ticketing and help desk systems.
Does this service integrate with any other apps?
It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.
Does this service offer an API?
It offers detailed API.
Does this service offer guides, tutorials and or customer support?
They offer online support and FAQ section.
FAQs
Does this service offer an API?
Yes
Who are the main user groups of this service?
Marketing professionals, customer service professionals, teachers/trainers, sales professionals in companies of all sizes who need to collect insights from their audience in an engaging way.
Does this service offer guides, tutorials and or customer support?
We have user guides in English, French and Dutch for every feature that we offer. We also offer customer support during business hours.
Does this service integrate with any other apps?
We offer a Zapier integration with over 1000 apps and we offer integrations via webhooks.
Does this service offer multi-user capability (e.g. teams)?
For our Enterprise and ReportR users it is possible to have multiple users.