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About SurveyRock

SurveyRock is currently in use in over 200 countries throughout the world. Create free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time.

Free Premium accounts are available to students and educators. We provide online guides with step by step direction to assist you further and personal support is just a click away. Premium, Business and Enterprise accounts are available for additional features including multilingual surveys, advanced logic, teams and collaboration, asset sharing, data export to Excel and SPSS and more. API access for automated survey interaction.

Use our numerous survey templates to start distributing your survey in just a few minutes.

About Nicereply

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

About Emolytics

Emolytics S.A. is a spin-off company from Université catholique de Louvain (UCL). Emolytics, its core product, continuously measures the quality of the interactions between companies and their customers through the prism of emotions.

Through an innovative and user-friendly market research software-as-a-service platform, Emolytics captures and analyzes multiple dimensions of the customer experience through multiple channels (websites, emails, invoices, ads, events, POS).

Emolytics computes and translate customers’ feedback into data sets which are given a special human angle/touch through a unique KPI: the Emoscore.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Summary

  • Many question types including Net Promoter Score, image multiple, matrix and more

  • Export to Excel & SPSS

  • Business account for teams with collaboration and asset sharing

  • RTL (right-to-left) language support

  • Survey templates

  • Customizable design themes

  • Skip logic

  • API access

  • Use filters and cross tabulation to examine your data for patterns

Summary

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary

    No key features associated with this application.

Pricing

  • Starting from: $15.00/month
  • Credit card required: Yes
  • Free, Premium, Business and Enterprise account plans. Free Premium accounts to students, educators and non-profits.

Basic

Free
Included in plan:
  • Unlimited Surveys
  • 15 Questions Per Survey
  • 125 Responses Per Survey

Premium

$15.00
1 user(s) / month
Included in plan:
  • Unlimited Surveys
  • Unlimited Questions Per Survey
  • Unlimited Responses Per Survey
  • Skip Logic
  • Custom Survey URL
  • Export Results To Excel, CSV Or SPSS
  • Data Filters And Cross Tabulation

Business

$20.00
1 user(s) / month
Included in plan:
  • Unlimited Questions Per Survey
  • Unlimited Responses Per Survey
  • Skip Logic
  • Multiple Users Per Account
  • Joint Billing
  • Asset Sharing
  • Advanced Survey Logic
  • Custom Variables

Enterprise

$50.00
1 user(s) / month
Included in plan:
  • Multilingual Surveys
  • White Label
  • Unlimited Questions Per Survey
  • Unlimited Responses Per Survey
  • Skip Logic
  • Multiple Users Per Account
  • Joint Billing
  • Asset Sharing
  • Advanced Survey Logic
  • Custom Variables
  • Custom CSS
  • Survey Redirect
  • HIPAA Capable

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

FAQs

    What is this service generally used for?
  • This service is generally used for online surveys creation.

  • What platforms does this service support?
  • This is a web-based service.

  • Does this service offer an API?
  • Yes, SurveyRock offers a REST-based API.

  • What are some applications this service is commonly used in tandem with?
  • This platform is commonly used together with CRM and analytics tools.

  • Does this service offer guides, tutorials and or customer support?
  • User Guides, Tips, Help Center, Online Tutorials and Chat Or Email Based Individual Customer Support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, SurveyRock offers multi-user capability in our Business plan.

  • Who are the main user groups of this service?
  • Users of SurveyRock are SMEs, enterprises, startups and individuals.

FAQs

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses SurveyRock
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Afrikaans, Arabic, Bengali, Tibetan, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Fijian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Maltese, Mongolian, Maori, Malay, Nepali, Dutch, Norwegian, Panjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Samoan, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Chinese
Regional Restrictions:
No restrictions.

Other

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Emolytics
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Regional Restrictions:
No restrictions.
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