Compare SurveyRock vs Nicereply vs Agreeable Research

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Crozscore:

59%
what is this?
25%
interest falling

Crozscore:

87%
what is this?
85%
40%
interest rising

Crozscore:

49%
what is this?
15%
interest falling
SurveyRock screenshot view 4 more Nicereply screenshot view 3 more Agreeable Research screenshot view 1 more

Software Description:

SurveyRock is currently in use in 180 countries throughout the world. Create unlimited free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time. Free Premium account to students and educators. We provide online guides with step by step direction to assist you further and personal support is just a click away.

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

Agreeable is a new breed of primary research platform. As the world’s only provider of Networked Surveys™, we’re a growing part of the research portfolio for enterprise brands, digital agencies, major advocacy groups and political organizations. Networked Surveys let respondents interact with other submitted opinions, so you can identify opinions with the power to change minds or influence behavior. Agreeable helps you get beyond the top-of-mind opinions fast and uncovers the network of influential opinions within your audience. Our platform has a 20x multiplying effect on speed to insight, depth of insight and reduction of researcher bias.

Features:

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • Email Integration
  • Data Export
  • Dashboard
  • Multi-User
  • Data Visualization

Summary:

    No key features associated with this application.

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • The world’s only provider of Networked Surveys™

  • The only survey platform that allows respondents to agree or disagree with other submitted opinions

  • Net Promoter Score: identify the opinions with the power to turn detractors into promoters, and vice versa

  • Employee Engagement Surveys: understand the conversations you should be having with your workforce

  • Identify the hidden connections among your audience’s opinions

  • Allow your respondents to help drive the survey experience and insights generation

  • Uncover the Opinion Network that currently exists within your audience, no matter how you segment them

Pricing:

  • Starting from: $15.00/month
  • Credit card required: No
  • Free and Premium accounts. Free Premium accounts to students, educators and non-profits.

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Standard

$999.00
1 user(s) / month
Included in plan:
  • Single Seat License
  • Unlimited Surveys
  • 24/7 Research Support
  • Branded Questionnaires

Enterprise

$4,999.00
unlimited user(s) / month
Included in plan:
  • Onboarding and Training
  • Unlimited Seat Licenses
  • Unlimited Surveys
  • Team Collaboration Tools
  • 24/7 Research Support
  • Branded Questionnaires

Managed Research Services


unlimited user(s) / month
Included in plan:
  • Networked Survey™ Design
  • Custom Programming (billed as incurred)
  • Dedicated Research Analyst
  • Reporting & Insights
  • Execution Support & Consulting

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • We are often used to complement existing research platforms as part of a well diversified research tools portfolio. Networked Surveys can be used to dig deeper into traditional survey output (Qualtrics, Medallia, SurveyMonkey etc.) and set a representative baseline for social analytics.

    We are often used to complement existing research platforms as part of a well diversified research tools portfolio. Networked Surveys can be used to dig deeper into traditional survey output (Qualtrics, Medallia, SurveyMonkey etc.) and set a representative baseline for social analytics.

  • Does this service offer guides, tutorials and or customer support?
    • Customer Support
    • Training and Onboarding
    • Process Documentation
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, for the Enterprise License level and above.

  • Does this service offer an API?
  • Agreeable offers a limited API at the moment. Expanding api end-points is a strategic priority for 2018.

  • Who are the main user groups of this service?
  • Enterprise brands, membership organizations, political groups and internal teams seeking greater insight into their audiences’ behaviors, perceptions, motivations and influences.

  • What is this service generally used for?
  • Innovative marketing, communications, research and brand leaders, leveraging audience research to inform strategic and tactical decisions, and in search of faster, deeper insights.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
813

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Austin
Employees:
2-10
Likes:
635
Followers:
313

Other:

Who uses SurveyRock
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Afrikaans, Arabic, Bengali, Tibetan, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Fijian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Maltese, Mongolian, Maori, Malay, Nepali, Dutch, Norwegian, Panjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Samoan, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Chinese
Regional Restrictions:
No restrictions.

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Agreeable Research
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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