Compare Survaider vs Oplift vs Qualtrics Customer Experience

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57%
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22%
interest falling

Crozscore:

51%
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16%
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Crozscore:

84%
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80%
58%
interest rising
Survaider screenshot Oplift screenshot view 4 more Qualtrics Customer Experience screenshot

Software Description:

Survaider is an online SaaS CEM platform which lets enterprises understand the voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Other features:

  • Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.
  • Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk software.
  • Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

Software Description:

Oplift is a multi-award winning employee empowerment platform for organisations looking to give their staff the tools and knowledge they need to do the best job possible.

It dramatically improves customer service, employee knowledge, compliance, data security, and employee engagement. Forget about your clunky, outdated learning management system, intranet, excel spreadsheets, emails, folders and paper checklists. Use Oplift, one simple digital platform that has everything your staff need all in one place.

The Oplift platform is comprised of 5 services:

Oplift Engage - Grow a culture of confidence

It's like Google for your business with everything your staff need in an instance, anytime, anywhere on their mobile device. Oplift Engage lets your staff gain the knowledge and the confidence to support your customers through microlearning, a knowledgebase and peer to peer recognition. It creates learning everyday, ensures your comms are read, provides workforce analytics and integrates with all of your existing apps, tools and services.

Oplift Review - See into the future

Oplift Review lets your staff consistently capture data to give you insight into your business to make smarter decisions. Perfect for store audits, staff 1-on-1s, vehicle inspections or daily checklists. Wave goodbye to paper and Excel, get tasks done, easily view performance with stats and an overall score, stop problems within your business before they're problems and get a birds-eye view of your entire company.

Oplift Albert - Gamify your learning

Albert makes your learning fun and ensures it happens every day. He creates healthy competition and uses his intelligence to find and strengthen knowledge areas throughout your business. Virgin Media saw an increase of 7.4% in their knowledge rating from customers in just three months! Along with a month-over-month 2.2% average increase in sales!

Oplift Scan - Handle personal data with confidence

Reduce the risk that comes with handling sensitive information. Scan documents and capture signatures then automatically wipe information after they have been securely sent to the correct place.

Oplift Extend - Building blocks for your business

Oplift Extend uses existing components in Oplift to build bespoke, integrated solutions without needing to invest in full development. Seamlessly integrating with existing Oplift apps without the need for additional logins or accounts.


Oplift is used throughout 150 Virgin Media stores across the whole of the UK, and has given us the title of:

• 'Best use of technology'​ and highly recommended for 'best use of training'​ in employee engagement at the 2017 Engage Awards.

• 'Best customer service programme'​ at the 2017 TJ Awards.

• 'Overall Winners'​ & 'Technology Project of the Year'​ for the Retail Systems 2016 Awards.

• 'App Design Winners'​ for the Design 100 2015 Awards.

Benefits:
* All admin can be done on the shop floor - no need to schedule time for back office.
* 20% more space for sales opportunities as traditional desktop terminals can be removed.
* Reduce the time it takes to do workplace checklists by 80%.
* 65% of employees play our e-learning game in their own time.
* 97.5% like or love playing our e-learning game.
* Virgin Media saw an increase of 7.4% in their knowledge rating from customers in just three months.
* Along with a 2.2% average increase in sales month-over-month.
* A customer’s region with the highest Oplift usage saw the highest customer satisfaction level.
* Less money spent on training, employees become more independent in their learning.
* One customer’s internal comms team could refocus an entire role due to automations in Oplift.
* Can be used on employees own devices no need to invest in new devices for company information.

If you want to revolutionize your brick and mortar estates like Virgin Media did, contact us now.

Software Description:

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!

Features:

  • Data Export
  • API
  • Net Promoter Score
  • Customer Management
  • Calendar Management
  • Dashboard
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization

Features:

  • Employee Incentive Management
  • 360 Degree Feedback
  • Employee Onboarding
  • Employee Engagement
  • Inventory Tracking
  • Email Integration
  • Data Visualization
  • API
  • Data Export
  • Data Import
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications

Features:

  • Third-Party Plugins/Add-Ons
  • Data Export
  • Email Integration
  • Contact Management
  • External Integrations
  • Analytics
  • Net Promoter Score
  • Dashboard
  • Data Import
  • Data Visualization
  • Notifications
  • Multi-User
  • API
  • Customer Management

Summary:

  • Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place.

  • Manage opinions from across all channels at a single place.

  • Ask question though on premise tab, mail it to your customer, send it as SMS or all the three.

  • Accurately measure NPS and other business metrics across all channels in real-time.

  • Act on everything talked about your business on Social media.

  • Know exactly where to focus on to keep your operations tight and make your customers smile.

  • Track your competitors and benchmark your scores against them.

  • Collaborate with your team.

Summary:

  • Works on corporate and personal devices

  • Speeds up operations

  • Ensures operations are consistent

  • Microlearning which flexibly integrates into staff's day

  • Improves customer service

  • Reach employees anytime, anywhere

  • Gamification to make learning fun

  • Stay compliant in the easiest way possible

  • Quick reporting

Summary:

    No key features associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
    • Review management
    • Opinion Monitoring
    • Surveys
    • Real time NPS tracking
    • Social listening
    • Business insights
    • Competitor analysis
  • Who are the main user groups of this service?
  • Survaider's main user groups include industries like F&B, Hospitality, Automobiles, Retail, hospitals and pharmaceuticals.

  • What is this service generally used for?
  • Survaider is an online SaaS CEM platform that can be used to understand voice of customers and act on it, across all their business locations in real time. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

  • Does this service offer an API?
  • Yes.

  • What platforms does this service support?
  • Survaider is a SAAS product and runs on any OS or platform.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add unlimited users to your team in this platform.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we provide a 24/7 customer support.

FAQs:

    What are some applications this service is commonly used in tandem with?
    • Slack
    • Salesforce
    • Jabber
  • Does this service integrate with any other apps?
  • Oplift can link to other apps in the dashboard and we can take in data from other systems.

  • Does this service offer an API?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • We provide a blog which has useful articles and guides. Support is available over the phone and in app.

  • Who are the main user groups of this service?
  • Made for non-desk workers, mainly large enterprises to enable workforces to communicate, connect, and manage operations giving them the tools they need to deliver the best customer service possible.

  • What platforms does this service support?
  • iOS, Android and web.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can create different users add teams.

  • What is this service generally used for?
    • Employee engagement
    • Increase productivity
    • Improve retail operations
    • Connect and inform non-desk employees
    • Connect, provide consistency and alignment for large enterprises
    • Make workforces compliant
    • Improve health and safety
    • Gain insights
    • Motivate employees
    • Digital transformation
    • Improve customer service
    • Improve employee experience
    • Increase employee knowledge
    • Learning and development
    • Employee training

FAQs:

    Who are the main user groups of this service?
  • Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

  • Does this service offer guides, tutorials and or customer support?
  • Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

    We also have a entire support site to offer detailed guides to our features.

  • What platforms does this service support?
  • Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
    • Salesforce
    • Marketo
    • Tableau
    • Adobe Analytics
    • Slack

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
925
Followers:
181

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
38.5k
Followers:
36.8k

Other:

Who uses Survaider
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Oplift
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Qualtrics Customer Experience
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Spanish, Japanese, Portuguese, Italian, French, German, English, Irish
Regional Restrictions:
No restrictions.
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