Compare Survaider vs FullStory vs Omnitraq

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Crozscore:

55%
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22%
interest falling

Crozscore:

91%
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94%
44%
interest rising

Crozscore:

62%
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80%
32%
interest falling
Survaider screenshot FullStory screenshot view 5 more Omnitraq screenshot view 4 more

Software Description:

Survaider is an online SaaS CEM platform which lets enterprises understand the voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Other features:

  • Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.
  • Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk software.
  • Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

Software Description:

FullStory replays users' interactions with a website or web app by recreating the document object model (DOM). An example of how it works is through rewatching the customer's interaction with a product, in order to define a support option for him.

This solution enables you to understand your customers and their behavior on your website. There are numerous situations in which it helps: The customer couldn't find the checkout button? Was there an error on the product image? Error and Dead clicks? FullStory effectively finds fundamental moments of possible user frustration.

This app is able to capture everything: clicks, keypresses, page transitions and more. It's also possible to co-browse - so customer support can solve problems in real-time, as well as to share documents, customer segments, or notes. User privacy is protected by excluding sensitive data.

Software Description:

Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.
By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.

Features:

  • Data Export
  • API
  • Net Promoter Score
  • Customer Management
  • Calendar Management
  • Dashboard
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization

Features:

  • Multi-User
  • Data Visualization
  • Notifications
  • Data Import
  • Dashboard
  • Customer Management
  • Data Export
  • External Integrations
  • API

Features:

  • Call Disposition
  • Call Tracking
  • Dashboard
  • Customer Management

Summary:

  • Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place.

  • Manage opinions from across all channels at a single place.

  • Ask question though on premise tab, mail it to your customer, send it as SMS or all the three.

  • Accurately measure NPS and other business metrics across all channels in real-time.

  • Act on everything talked about your business on Social media.

  • Know exactly where to focus on to keep your operations tight and make your customers smile.

  • Track your competitors and benchmark your scores against them.

  • Collaborate with your team.

Summary:

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Summary:

  • Extremely affordable and economical against the available legacy solutions

  • Providing Business Insights through audio mining / speech analytics of call center phone calls

  • Capturing the data with full transcripts and key words

  • B2B Speech analytics with accurate understanding of Industry and Business specific terms

  • Easy to use front end with minimum technical integration costs and maximum effectiveness

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

Professional

$199.00
Monthly Subscription
Included in plan:
  • 25,000 Monthly Sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

FAQs:

    Does this service integrate with any other apps?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
    • Review management
    • Opinion Monitoring
    • Surveys
    • Real time NPS tracking
    • Social listening
    • Business insights
    • Competitor analysis
  • Who are the main user groups of this service?
  • Survaider's main user groups include industries like F&B, Hospitality, Automobiles, Retail, hospitals and pharmaceuticals.

  • What is this service generally used for?
  • Survaider is an online SaaS CEM platform that can be used to understand voice of customers and act on it, across all their business locations in real time. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

  • Does this service offer an API?
  • Yes.

  • What platforms does this service support?
  • Survaider is a SAAS product and runs on any OS or platform.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add unlimited users to your team in this platform.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we provide a 24/7 customer support.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a multi-user capacity offered.

  • Who are the main user groups of this service?
  • FullStory's main users are support agents amd product teams in SMEs and large enterprises.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

  • What is this service generally used for?
  • This service is used to capture all customer experience data in one platfrom.

  • What are some applications this service is commonly used in tandem with?
  • FullStory is commonly paired with user's current support system or error tracking tools.

  • What platforms does this service support?
  • FullStory is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Help Center, FAQs, Knowledge Base.

  • Does this service offer an API?
  • FullStory offers JavaScript API, as well as some secure server APIs.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Customer Support

  • What is this service generally used for?
  • Speech Analytics

  • Who are the main user groups of this service?
  • Call Centers, BPO, Contact Center, Quality Analyst in Call Center, Training Manager

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
920
Followers:
165

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses Survaider
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses FullStory
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Omnitraq
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
United States , Canada
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