Survaider is an online SaaS CEM platform which lets enterprises understand the voice of customers and act on it, across all their business locations in real time.
Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.
Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.
Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk software.
Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.
Net Promoter Score
Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place.
Manage opinions from across all channels at a single place.
Ask question though on premise tab, mail it to your customer, send it as SMS or all the three.
Accurately measure NPS and other business metrics across all channels in real-time.
Act on everything talked about your business on Social media.
Know exactly where to focus on to keep your operations tight and make your customers smile.
Track your competitors and benchmark your scores against them.
Collaborate with your team.
Does this service integrate with any other apps?
What are some applications this service is commonly used in tandem with?
Real time NPS tracking
Who are the main user groups of this service?
Survaider's main user groups include industries like F&B, Hospitality, Automobiles, Retail, hospitals and pharmaceuticals.
What is this service generally used for?
Survaider is an online SaaS CEM platform that can be used to understand voice of customers and act on it, across all their business locations in real time. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.
Does this service offer an API?
What platforms does this service support?
Survaider is a SAAS product and runs on any OS or platform.
Does this service offer multi-user capability (e.g. teams)?
Yes, you can add unlimited users to your team in this platform.
Does this service offer guides, tutorials and or customer support?