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About Suptask

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times.

Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process.

With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.

With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack.

We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

About Simplydesk

Simplydesk: a simple, efficient and reliable Helpdesk and IT asset management solution
Simplydesk is an essential tool for IT department, SSII, IT software publisher and internal and external customer services.
The Simplydesk solution makes the work of support teams more fluid and homogeneous to manage tickets, incidents and complaints. The helpdesk module is available in a simple and advanced version. The solution is available in saas and on-premise mode.
Simplydesk brings you visibility and control of IT assets.
It allows you to optimize the use of goods, reduce costs and provide better quality of service.
Manage your IT assets throughout their lifecycle
Explore all your IT assets
Discover the IT resources used in your business with SimplyAsset.
The solution supports both hardware and software, virtual or physical assets, on-premises or in the cloud.
For each asset, Simplydesk contains business information such as product, item, supply and maintenance contracts and costs; technical data such as type of asset, inventory number and tickets relating to the incident, problem or change management; and organizational data, including who is responsible for each asset or who uses the asset.
For IT asset inventory, SimplyScan supports you with the initial discovery, inventory, and then ongoing comparison of your target and actual data for all hardware components and software licenses in your IT infrastructure. This gives you a complete and detailed IT inventory that you can use in various processes and modules.

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Software editor
    Customer services
    It department
    IT service provider

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • All

  • What are some applications this service is commonly used in tandem with?
  • teamviwer

  • What is this service generally used for?
  • ticketing, it inventory, it management

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
73

Other

Who uses Suptask
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Simplydesk
  • Startups
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, Italian, English, Arabic
Regional Restrictions:
No restrictions.
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