Compare Suptask vs InvGate Service Desk

You May Also Like

Featured products that are similar to the ones you selected below.

SysAid
(570)
IT Service Management (ITSM) Software
Get a Demo
Issuetrak
(61)
Support & Helpdesk Software
Visit Website
View Listing View Listing

Crozscore

86%
what is this?

Crozscore

87%
what is this?
no significant changes
Suptask screenshot view 3 more InvGate Service Desk screenshot view 2 more

About Suptask

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times.

Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process.

With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.

With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack.

We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

About InvGate Service Desk

InvGate Service Desk is a web-based ITIL ready solution that helps organizations of all sizes manage, analyze and automate their IT services. Build an ITSM workflow managing incidents, service request, change and problem record in an intuitive ticketing system with 100% code-free configuration. Available on both cloud and on-prem versions, InvGate Service Desk is a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs.

Help your end users solve their problems with a smart Knowledge Base and request services from a fully branded self-service portal, third party team communication platforms or simply by e-mail. Automate your workflows to match tickets to the best solver and keep consistent response to repeating issues. Gain visibility of all tickets and your team’s work with its customizable dashboards and reports.

InvGate Service Desk is integrated with InvGates Assets, allowing you to track assets and warranties from a single platform.

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Pricing

Starter

$999.00
5 user(s) / year
Included in plan:
  • Ticket Management
  • Knowledge Base
  • Self-Service Portal
  • SLAs
  • Multi-Department Support

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, in our blog https://blog.invgate.com/

  • What platforms does this service support?
  • Cloud, SaaS, Web-Based
    Desktop - Mac
    Desktop - Windows
    Desktop - Linux
    On-Premise - Windows
    On-Premise - Linux
    Mobile - Android
    Mobile - iPhone
    Mobile - iPad

  • Does this service integrate with any other apps?
  • Yes, InvGate Insight

  • What is this service generally used for?
  • Ticket Management
    Knowledge Base
    Analytics & Dashboards
    Workflow Automation

  • Who are the main user groups of this service?
  • Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Desk to meet ITSM needs.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.19k

Other

Who uses Suptask
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses InvGate Service Desk
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Spanish, Portuguese
Regional Restrictions:
No restrictions.
Back to top