Compare Suptask vs BoldDesk

Suptask 24 Ticketing & Help Desk	BoldDesk 40 Ticketing & Help Desk
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Crozscore 86% what is this? User Happiness: 96% Press Buzz: 26%	Crozscore 86% what is this? User Happiness: 92% Press Buzz: 36%
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About Suptask The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.	About BoldDesk BoldDesk is an efficient helpdesk software that offers outstanding customer support and self-service options through a user-friendly interface, automation tools, and extensive reporting, making it perfect for enhancing customer service operations.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary No key features associated with this application.
	Pricing Scale Plan $12.00 per agent per month, $144 billed yearly. Included in plan: Email ticketing Knowledge base Ticket auto assignment Custom views Canned response Custom SSL Custom domain Custom email templates Custom ticket status Momentum Plan $25.00 per agent per month, $300 billed yearly. Included in plan: All Scale features, plus: Live chat (Soon) WhatsApp (soon) CSAT Surveys Custom roles Agent signature Multilingual help desk Multilingual knowledge base SLA remainder &escalations Artificial intelligence add-on (beta) Enterprise Plan $39.00 per agent per month ,$468, billed yearly Included in plan: Multibrand help desk Multibrand knowledge base Ticket Approvals Activity/task management Artificial intelligence add-on (beta) Add contacts to multiple contact groups Team-Based Plan (Scale, Momentum, Enterprise) $49.00 10 user(s) / month Included in plan: Email ticketing Knowledge base Workflow automation Canned response Custom fields Custom views Custom domain Custom email templates Custom ticket status Web widgets and web forms
FAQs No FAQs associated with this application.	FAQs Does this service integrate with any other apps? Zapier JIRA Google Drive DropBox Salesforce Microsoft OneDrive Microsoft Teams Custome APPs Azure Devops Shopify MailChimp Microsoft Entra ID AI - copilot WhatsApp Facebook Slack Ringover What is this service generally used for? Ticket Management Customer Support Communication and collaboration Knowledge Base Management Reporting and Analytics Automation and Workflow management Does this service offer guides, tutorials and or customer support? Yes Who are the main user groups of this service? Customer Support Teams It Support Teams Service Desk Teams Small and Medium-sized Businesses Enterprise Organizations Does this service offer an API? Yes What platforms does this service support? It is web based software. Does this service offer multi-user capability (e.g. teams)? Yes
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Suptask Startups SMEs Agencies Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses BoldDesk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English, Czech, French, German, Italian, Portuguese, Spanish, Finnish, Japanese, Swedish, Polish, Norwegian, Korean, Bulgarian, Danish, Greek, Hungarian, Malay, Dutch, Romanian, Russian, Turkish, Ukrainian, Vietnamese, Thai Regional Restrictions: No restrictions.