Compare Suptask vs BoldDesk

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About Suptask

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times.

Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process.

With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.

With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack.

We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

About BoldDesk

BoldDesk is an efficient helpdesk software that offers outstanding customer support and self-service options through a user-friendly interface, automation tools, and extensive reporting, making it perfect for enhancing customer service operations.

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Pricing

Scale Plan

$25.00
3 agents per month, $300 billed yearly.
Included in plan:
  • Email ticketing
  • Knowledge base
  • Ticket auto assignment
  • Custom views
  • Canned response
  • Custom SSL
  • Custom domain
  • Custom email templates
  • Custom ticket status

Growth Plan

$50.00
3 agents per month, $600 billed yearly.
Included in plan:
  • All Scale features, plus:
  • Live chat (Soon)
  • WhatsApp (soon)
  • CSAT Surveys
  • Custom roles
  • Agent signature
  • Multilingual help desk
  • Multilingual knowledge base
  • SLA remainder &escalations
  • Artificial intelligence add-on (beta)

Enterprise Plan

$75.00
3 agents per month ,$900, billed yearly
Included in plan:
  • Multibrand help desk
  • Multibrand knowledge base
  • Ticket Approvals
  • Activity/task management
  • Artificial intelligence add-on (beta)
  • Add contacts to multiple contact groups

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
    • Zapier
    • JIRA
    • Google Drive
    • DropBox
    • Salesforce
    • Microsoft OneDrive
    • Microsoft Teams
    • Custome APPs
    • Azure Devops
    • Shopify
    • MailChimp
    • Microsoft Entra ID
    • AI - copilot
  • What is this service generally used for?
    • Ticket Management
    • Customer Support
    • Communication and collaboration
    • Knowledge Base Management
    • Reporting and Analytics
    • Automation and Workflow management
  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Who are the main user groups of this service?
    • Customer Support Teams
    • It Support Teams
    • Service Desk Teams
    • Small and Medium-sized Businesses
    • Enterprise Organizations
  • Does this service offer an API?
  • Yes

  • What platforms does this service support?
  • It is web based software.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Suptask
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses BoldDesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Czech, French, German, Italian, Portuguese, Spanish, Finnish, Japanese, Swedish, Polish, Norwegian, Korean, Bulgarian, Danish, Greek, Hungarian, Malay, Dutch, Romanian, Russian, Turkish, Ukrainian, Vietnamese, Thai
Regional Restrictions:
No restrictions.
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