Compare Suptask vs Awesome support vs InvGate Service Management

Suptask 24 Ticketing & Help Desk	Awesome support 18 Ticketing & Help Desk	InvGate Service Management 11 IT Service Management (ITSM)
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Crozscore 86% what is this? User Happiness: 96% Press Buzz: 26%	Crozscore 91% what is this? User Happiness: 98% Press Buzz: 43% User Trend: interest falling	Crozscore 87% what is this? User Happiness: 92% Press Buzz: 45% User Trend: no significant changes
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About Suptask The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.	About Awesome support Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.	About InvGate Service Management InvGate Service Desk is a web-based ITIL ready solution that helps organizations of all sizes manage, analyze and automate their IT services. Build an ITSM workflow managing incidents, service request, change and problem record in an intuitive ticketing system with 100% code-free configuration. Available on both cloud and on-prem versions, InvGate Service Desk is a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs. Help your end users solve their problems with a smart Knowledge Base and request services from a fully branded self-service portal, third party team communication platforms or simply by e-mail. Automate your workflows to match tickets to the best solver and keep consistent response to repeating issues. Gain visibility of all tickets and your team’s work with its customizable dashboards and reports. InvGate Service Desk is integrated with InvGates Assets, allowing you to track assets and warranties from a single platform.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Unlimited Tickets (Free – Core) Unlimited Agents (Free – Core) Unlimited Users (Free – Core) Unlimited Products (Free – Core) Unlimited Departments (Free – Core) Unlimited Tags (Free – Core) Unlimited Custom Priorities (Free – Core) Unlimited Channels (Free – Core) Unlimited Custom Statuses and Labels (Premium – Custom Status)	Summary • Clean, modern interface improves adoption and user satisfaction across the organization • Scalable platform allows multi-department expansion without costly professional services • Centralized service portal unifies all IT and non-IT requests • Drag-and-drop workflow designer enables no-code process automation • Customizable dashboards and reports deliver real-time performance insights • AI capabilities offer automated knowledge article generation and virtual agents • Smart ticket routing applies one-click actions for assignments and approvals • Unified service catalog extends support to HR, Finance, Facilities, and more • Flexible approval flows accommodate multi-level sign-offs and compliance needs • Complete autonomy for admins to modify fields, forms, and processes without coding
	Pricing Standard $149.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ PRO $229.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato ENTERPRISE $289.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato Private Credentials Satisfaction Survey Documentation AGENCY $409.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato Private Credentials Satisfaction Survey Documentation Smart Agent Gravity Forms Bridge Custom Fields Powerpack & Productivity Public Tickets Advanced Reporting Advanced Time Tracking Smart Replies With AI Integration Facebook Chat Bot Rules Engine with Zapier Integration Issue Tracking Service Level Agreements Company Profiles Smart Ticket Submission	Pricing Starter $999.00 5 user(s) / year Included in plan: Ticket Management Knowledge Base Self-Service Portal SLAs Multi-Department Support
FAQs No FAQs associated with this application.	FAQs What platforms does this service support? Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.	FAQs Who are the main user groups of this service? Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Desk to meet ITSM needs. Does this service integrate with any other apps? Yes, InvGate Insight Does this service offer guides, tutorials and or customer support? Yes, in our blog https://blog.invgate.com/ What is this service generally used for? Ticket Management Knowledge Base Analytics & Dashboards Workflow Automation What platforms does this service support? Cloud, SaaS, Web-Based Desktop - Mac Desktop - Windows Desktop - Linux On-Premise - Windows On-Premise - Linux Mobile - Android Mobile - iPhone Mobile - iPad
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 111	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.19k
Other Who uses Suptask Startups SMEs Agencies Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Awesome support Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses InvGate Service Management SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, Spanish, Portuguese Regional Restrictions: No restrictions.