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About Suptask

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times.

Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process.

With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.

With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack.

We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

About Awesome support

Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

    No key features associated with this application.

Summary

  • Unlimited Tickets (Free – Core)

  • Unlimited Agents (Free – Core)

  • Unlimited Users (Free – Core)

  • Unlimited Products (Free – Core)

  • Unlimited Departments (Free – Core)

  • Unlimited Tags (Free – Core)

  • Unlimited Custom Priorities (Free – Core)

  • Unlimited Channels (Free – Core)

  • Unlimited Custom Statuses and Labels (Premium – Custom Status)

Pricing

Standard

$149.00
1 user(s) / year
Included in plan:
  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Ticket History
  • Unlimited File Attachments
  • 1 Year Support & Updates
  • Email Support
  • Private Notes
  • Instant Notifications
  • Canned Response
  • Mailchimp
  • Custom Status & Labels
  • Filestack
  • FAQ

PRO

$229.00
1 user(s) / year
Included in plan:
  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Ticket History
  • Unlimited File Attachments
  • 1 Year Support & Updates
  • Email Support
  • Private Notes
  • Instant Notifications
  • Canned Response
  • Mailchimp
  • Custom Status & Labels
  • Filestack
  • FAQ
  • Automatic Ticket Close
  • Guest Tickets
  • WooCommerce
  • EDD
  • Report Widgets
  • Envato

ENTERPRISE

$289.00
1 user(s) / year
Included in plan:
  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Ticket History
  • Unlimited File Attachments
  • 1 Year Support & Updates
  • Email Support
  • Private Notes
  • Instant Notifications
  • Canned Response
  • Mailchimp
  • Custom Status & Labels
  • Filestack
  • FAQ
  • Automatic Ticket Close
  • Guest Tickets
  • WooCommerce
  • EDD
  • Report Widgets
  • Envato
  • Private Credentials
  • Satisfaction Survey
  • Documentation

AGENCY

$409.00
1 user(s) / year
Included in plan:
  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Ticket History
  • Unlimited File Attachments
  • 1 Year Support & Updates
  • Email Support
  • Private Notes
  • Instant Notifications
  • Canned Response
  • Mailchimp
  • Custom Status & Labels
  • Filestack
  • FAQ
  • Automatic Ticket Close
  • Guest Tickets
  • WooCommerce
  • EDD
  • Report Widgets
  • Envato
  • Private Credentials
  • Satisfaction Survey
  • Documentation
  • Smart Agent
  • Gravity Forms Bridge
  • Custom Fields
  • Powerpack & Productivity
  • Public Tickets
  • Advanced Reporting
  • Advanced Time Tracking
  • Smart Replies With AI Integration
  • Facebook Chat Bot
  • Rules Engine with Zapier Integration
  • Issue Tracking
  • Service Level Agreements
  • Company Profiles
  • Smart Ticket Submission

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
  • Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
111

Other

Who uses Suptask
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Awesome support
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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