Compare Superdesk vs ChannelReply vs Episerver

Superdesk

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ChannelReply

 4 ratings CMS

Episerver

 51 ratings CMS
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About Superdesk

Superdesk is a state-of-the-art digital newsroom system. It combines headless CMS functionality with powerful workflow features for an end-to-end news creation, production, curation and distribution platform. Built alongside journalists in the newsroom, it has a modular, API-centric design that enables news organisations to add and adapt the functionality most relevant to their business. Superdesk is an open-source web-based newsroom software that integrates easily with legacy systems as well as third-party applications.

About ChannelReply

Channel Reply seamlessly integrates all of your Amazon and eBay customer service messages into Zendesk, keeping you organized and making sure that your customers never get lost in the shuffle.

With ChannelReply, you’ll have access to to threaded conversations with all of your eBay and Amazon customers. ChannelReply makes it astonishingly simple to respond to all of your messages directly through Zendesk. We give you access to all of the information you need to stay organized and provide effective support.

About Episerver

Epicenter unifies commerce and content in one comprehensive and productive suite, empowering authors, content managers, and marketers to produce compelling content via multiple channels. It enables users to build great customer experience, making the basis for successful multichannel campaigns.

The main purpose of Episerver is to create digital marketing material, content management and provide clients with a powerful tool to connect with their buyers. It doesn't require marketers to have advanced HTML knowledge to edit and refresh their content.

This platform merges content, sales, marketing, and analytics, to close the online business circle, starting from personalization and lead-generation to conversion and sales. It offers more intelligence, contributing to manual work reduction.

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Summary

  • Powerful customization options

  • Easily create and save custom searches

  • Newsroom automation

  • Build new products and services with user-friendly content profiles

  • Add context to stories with text annotations

  • Maintain a paper trail with file attachments

  • Multiple languages

Summary

    No key features associated with this application.

Summary

  • Web Content Management

  • Digital Commerce

  • Digital Marketing

  • Multi-Site Management

  • Custom Content Providers

  • Database Support

  • Load-Balancing

  • Staging

  • Caching

  • Persona Management

Pricing

Pro


1 user(s) / month
Included in plan:
  • 2 Day Workshop with Project Manager
  • 8 Hours of End User Training
  • Global Customer Support
  • Road-map Prioritization Meetings - Have your say in Superdesk's development
  • Services managed by Sourcefabric

Enterprise


1 user(s) / month
Included in plan:
  • Custom Integration with Legacy Technologies
  • Tailored Implementation of 3rd Party APIs
  • A Continuous Development Partnership with the Sourcefabric Team
  • Development of New Features Specific to Your Needs

Self-starter

Free
Included in plan:
  • Access to Sourcefabric Wiki's
  • A copy of the full Superdesk Manual
  • Software available on GitHub

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • Starter: $49/Month
    Pro: $79/Month
    Enterprise: $179/Month

FAQs

    Does this service integrate with any other apps?
  • Our robust open source code stack has proven itself as an ideal platform for integration with the existing legacy systems of newsrooms around the world, a crucial consideration for the successful implementation of any CMS. We continue to work closely with our clients and development partners to expand 3rd party app integration exactly as they require.

  • Who are the main user groups of this service?
  • Superdesk is a content management system for news agencies, newspapers and corporate publishers. Although Superdesk was designed in collaboration with the world’s leading news agencies, it’s highly scalable design provides writers and editors with intuitive, lightweight CMS tools regardless of the publishing environment.

  • Does this service offer guides, tutorials and or customer support?
  • As well as a full end-user guide, an in-depth technical manual is available to guide IT-specialists in the proper installation of Superdesk. Serviced Superdesk customers will be provided with on-site training for end-users and technical staff, as well as access to our global network of systems administrators and support technicians.

  • What is this service generally used for?
  • Superdesk combines a state-of-the-art editorial workflow with effortless CMS functionality for a complete creation, curation, and distribution platform. Superdesk allows digital publishers and news organisations to add and adapt its functionality to suit their individual needs through its API-centric design.

  • Does this service offer multi-user capability (e.g. teams)?
  • Superdesk is designed from its conception to manage the entire cross-desk production workflow of news organisations, large or small.

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer an API?
  • Yes, Episerver offers RESTful API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Community, FAQs, Knowledgebase, Video Tutorials, Webinar, Phone, Live Chat, Email.

  • Does this service integrate with any other apps?
  • Integrations: Active Directory, SQL Server, Oracle Role, Salesforce, MS Dynamics, SharePoint.

  • Who are the main user groups of this service?
  • Users of this service are digital marketers in enterprises of all sizes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • Episerver unifies digital commerce and content management in one platform.

  • What platforms does this service support?
  • This is a web-based software.

  • What are some applications this service is commonly used in tandem with?
  • Episerver is commonly used in tandem with Active Directory.

Vendor Information

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Other

Who uses Superdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Norwegian, Portuguese, Greek, Spanish, Arabic, German, Russian, Ukrainian
Regional Restrictions:
No restrictions.

Other

Who uses ChannelReply
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Episerver
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Swedish, German, Norwegian
Regional Restrictions:
No restrictions.
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