SugarCRM is convenient tool for sales automation, marketing automation, account management and other customer relationship management (CRM) needs.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
A strong contender in the CRM market, the software is a viable option for organizations that require flexibility, ease of use, affordability, and choice in cloud providers.
About Freshsales
Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empower sales teams with more time for selling by automating the sales process and increasing efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards Powerful pipeline management with Freshsales. Also, the option to use native CPQ makes generating and sharing quotes and other vital sales assets hassle-free.
If you need a solution for your marketing teams to organize customer information, personalize and automate email campaigns, and find the right sales opportunities, then Freshsales Suite fits the bill. It is an all-in-one solution for sales and marketing teams. It provides sales force automation, marketing automation, chat, and telephony to meet your goals in one solution.
About Zoho CRM
Zoho CRM is a cloud-based business management platform that offers sales and marketing automation tools with helpdesk, analytics, and customer support functions.
Connect with customers, partners and vendors over email, social media and various communication channels with Zoho CRM's omnichannel platform. Analyze trends, convert these into accounts and send out invoices or sales orders without having to leave Zoho CRM. Advanced blueprints, and journey planners help you engage with customers at every stage with data that informs your campaigns. Web form a/b testing and marketing attribution features give you the necessary depth to take the pulse of your audience.
Over 250,000 businesses worldwide run on Zoho CRM.
SMEs and Large enterprises across industries prefer Zoho CRM thanks to features that range from basic to advanced, with limitless customization options. You can also build your own CRM from scratch with SDKs on offer.
With 40+ in-built apps, Zoho is the only vendor with the highest Native offerings. Zoho CRM is one among that, and can integrate with over 500 popular third-party extensions like G Suite, Office 365 and MailChimp.
Try Zoho CRM at $14/user/month billed annually. Also, try it for free with a 3-user limit.
Get a 30-day FREE trial EXCLUSIVE to our ULTIMATE Edition. Premium support is available 24/7 at a price.
WHY CHOOSE ZOHO CRM?
Extract information and improve your processes with suggestions from Zia, AI-powered sales assistant
Access to in-depth analytics with custom dashboards for sales success
Automate tasks at various stages in your process management flows
Custom portals for your customers, vendors and partners to drive proactive engagement
Quick data migration from other CRMs
Flexible and Transparent Contracts. Pay only for what you need
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Summary
Email Integration
Marketing Automation
Sales Force Automation
Customer Support
Social CRM
Reporting
Summary
Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click
The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.
Users can auto-capture leads directly into Freshworks CRM whenever a visitor completes a webform
Freshworks CRM's 'enrichment' feature automatically adds social information and photos to profiles
The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer an API?
Yes
Does this service offer guides, tutorials and or customer support?
Yes
What are some applications this service is commonly used in tandem with?
Freshdesk
What platforms does this service support?
Android
iPhone-iPad
Mac
Windows
Web-based
Mobile Web App
Does this service integrate with any other apps?
Yes,
Freshdesk
Freshchat
Freshcaller
Freshconnect
Mailchimp
Segment
Piesync
Zapier
Xero
Quickbooks
Google contacts
FAQs
What platforms does this service support?
Zoho CRM can be accessed over web browsers designed for use on Linux, Mac OS X, and Windows desktops. The platform is also available as a mobile app for use on Android phones, as well as Apple's iPad and iPhone.
Does this service integrate with any other apps?
Yes, Zoho CRM integrates with over 300 popular third-party apps like G Suite, Office 365 and MailChimp. Zoho CRM is part of the 40 in-built apps from Zoho, the only vendor with the most amount of native apps on offer.
Does this service offer multi-user capability (e.g. teams)?
Yes, Zoho CRM's free version allows up to 3 users.
The Ultimate edition has a limit of 2000 users.
Who are the main user groups of this service?
Zoho CRM caters to freelancers, small businesses, mid-sized and large enterprises through its varied editions and pricing.
Does this service offer an API?
Yes. Open-APIs are available with Zoho CRM
[REST APIs, Bulk APIs, Notification APIs, Query APIs]
What is this service generally used for?
Zoho CRM is a centralised hub for all business-related tasks. It can be used as a helpdesk, sales and marketing system, contact management system and support platform. You can also track inventory and perform accounting tasks within the software.
What are some applications this service is commonly used in tandem with?
Zoho CRM is used as an all-in-one system to avoid situations where users have to shuffle through multiple software applications for helpdesk, mail, campaigns, etc.
Does this service offer guides, tutorials and or customer support?
Yes, Zoho CRM extends support in the following ways:
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