Compare SuccessWare 21 vs Natural Insight vs ServiceMax

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Crozscore:

65%
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60%
28%
interest falling

Crozscore:

79%
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36%
interest rising

Crozscore:

88%
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90%
42%
no significant changes
SuccessWare 21 screenshot view 4 more Natural Insight screenshot view 3 more ServiceMax screenshot view 5 more

Software Description:

SuccessWare21 was built specifically for the residential home services companies.
Their industry leading mobile field service solution, SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time.
Full operational and accounting reports will allow their users to analyze and manage complete business, allowing them to achieve higher profits.

Software Description:

Natural Insight provides field retail execution and merchandising solutions for enterprises of all sizes. The main clients are retailers, merchandisers, marketing agencies, and big consumer brands.

It comes with cloud-based and mobile platforms, that are suited to execute retail operations, and lower costs. It helps users to get a better view of operations and performance, as well as to automate tedious processes, like onboarding and payroll.

Natural Insight also provides solutions to find adequate staff for the job in the field, recruit by re-engaging hourly workers, and fully engaging full-time employees.

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Features:

Features:

  • Travel Management
  • External Integrations
  • Notifications
  • Project Management
  • API
  • Data Export
  • Data Import

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Summary:

  • Scheduling & Routing: GPS Tracking; Interactive Map.

  • Business Intelligence: Custom Reports; Time Spent on a Job.

  • Billing Features: Payments

  • Customer Management: Contact Database; Contact Management.

  • Mobile: SMS Messages

  • Resource Management: Inventory Tracking; Mobile Device Management.

Summary:

  • Task management

  • Real-time reporting

  • Timekeeping

  • Store communications

  • In-depth analytics

  • Visual verification

  • Staff tags

  • GPS check-in/out

  • Staff performance score

  • Workforce insight dashboard

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

FAQs:

    Who are the main user groups of this service?
  • This is management software mainly for Plumbes, Electricians & HVAC contractors.

  • What is this service generally used for?
  • SuccessWare 21is used as a complete business management solution for residential service companies.

  • What platforms does this service support?
  • SuccessWare 21 can be run in the traditional server/client configuration or using a web-based hosting option.

  • Does this service offer guides, tutorials and or customer support?
  • They provide phone and email support.

FAQs:

    What is this service generally used for?
  • This service is used for field execution, merchandising, and in-store programs improvement.

  • Who are the main user groups of this service?
  • Main users of Natural Insight are retailers, brands/CPG companies, and marketing agencies.

  • Does this service offer guides, tutorials and or customer support?
  • Blog, Email, FAQ, Help Desk, Phone, Request form, and Webinars

  • Does this service offer an API?
  • Yes, Natual Insight offers API.

  • Does this service integrate with any other apps?
  • It integrates with payroll software and applicant tracking systems.

  • What platforms does this service support?
  • This is web-based software with Android and iOS mobile platforms.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
449
Followers:
233

Publisher:

Founded:
-
Based in:
Sterling
Employees:
11-50
Likes:
3.05k
Followers:
466

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Natural Insight
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Irish, English, Spanish, Portuguese, German
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, English, Spanish, Italian, Japanese
Regional Restrictions:
No restrictions.
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