Compare SuccessWare 21 vs mHelpDesk vs PARiM

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82%
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87%
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SuccessWare 21 screenshot view 4 more mHelpDesk screenshot view 4 more PARiM screenshot view 4 more

Software Description:

SuccessWare21 was built specifically for the residential home services companies.
Their industry leading mobile field service solution, SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time.
Full operational and accounting reports will allow their users to analyze and manage complete business, allowing them to achieve higher profits.

Software Description:

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.

Software Description:

PARiM's cloud-based, workforce management software solution combines easy to use functionality with great agility, flexibility and the ability to tailor the system for your organization.

You can manage both staff and subcontractors. The system allows you to schedule or rota staff by site or event. It tracks and manages employee information, holidays & absences, certificates & training, visa & passport information and expiry, company assets (e.g uniforms ), etc.

With no upfront charge or contract from as little as £20 per month, it is an excellent cost-effective solution for businesses of all sizes.

Features:

Features:

  • Billing/Invoicing
  • Customer Management
  • History/Version Control
  • Payment Processor
  • Scheduling
  • Inventory Tracking
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management

Features:

  • Application Tracking
  • Calendar Management
  • Expense Tracking
  • Data Visualization
  • Employee Engagement
  • Notifications
  • Dashboard
  • Employee Database
  • Data Export
  • Data Import
  • Employee Onboarding
  • Vacation Calendar
  • Payroll
  • Onboarding
  • Multi-User
  • Time Management
  • Attendance Tracking
  • Budgeting
  • Forecasting
  • Scheduling
  • Timesheets

Summary:

  • Scheduling & Routing: GPS Tracking; Interactive Map.

  • Business Intelligence: Custom Reports; Time Spent on a Job.

  • Billing Features: Payments

  • Customer Management: Contact Database; Contact Management.

  • Mobile: SMS Messages

  • Resource Management: Inventory Tracking; Mobile Device Management.

Summary:

  • Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.

  • Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

  • Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

  • Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.

  • Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.

Summary:

  • Track Certificate Expiry

  • Shift & Rota Planning

  • Tracks Employee Details

  • Manage Holidays & Absences

  • Record & Track Company Assets

  • Multi User

  • Absence Tracking and Vacation Calendar

  • Employee Database

  • Extensive Reporting inc Payroll, Timesheets, Absences, Problems, Revenue

  • Bulk Import for Staff, Sites/Locations and if applicable Clients

Pricing:

  • Credit card required: N/A
  • Pro: $99 per month, 2 User Logins, 50 Jobs per month.
    Growth: $249 per month, Unlimited Users, 250 Jobs per month.
    Success: $499 per month, Unlimited Users, Unlimited Jobs.
    Free 14 day trial

Pricing:

  • Starting from: $46.00/month
  • Credit card required: No
  • It's all about shift hours at Parim:

    Up to 1,000 hours per month for PARiM Pro £35 pm
    Pick which modules you want and the more shift hours you do the cheaper their price

    No other costs. No upfront charge or licence fee, no monthly maintenance charge, no fee per staff member or site and no contract! Please note that we have a minimum charge of £35 per month. VAT applies for the UK customers.

PARiM Pro Simple with 1000 Monthly Shift Hours

$46.00
unlimited amount of users, no hidden costs, 1000 shift hours included
Included in plan:
  • Unlimited Employees
  • Unlimited Administrators with different access permissions
  • Unlimited Clients and Sites
  • Scheduling and Shift Management
  • Time & Attendance with GPS clock in/out
  • Shift Patterns
  • Shift Expenses
  • Open shifts and Availability
  • Staff Communication via Email and SMS
  • Staff Details and Documents
  • Certificate/ Visa Tracking
  • Staff Portal
  • Client Portal
  • Reports
  • Mobile Apps

PARiM Pro Simple with 5000 Monthly Shift Hours

$150.00
unlimited amount of users, no hidden costs + 5000 Monthly Shift Hours
Included in plan:
  • Includes everything in the lower-tier PARiM Simple Pro plan
  • Only cost you need to be in control of is the number of hours tracked
  • Track more hours than expected? No worries, the price decreases as the hours incease.

FAQs:

    Who are the main user groups of this service?
  • This is management software mainly for Plumbes, Electricians & HVAC contractors.

  • What is this service generally used for?
  • SuccessWare 21is used as a complete business management solution for residential service companies.

  • What platforms does this service support?
  • SuccessWare 21 can be run in the traditional server/client configuration or using a web-based hosting option.

  • Does this service offer guides, tutorials and or customer support?
  • They provide phone and email support.

FAQs:

    Who are the main user groups of this service?
  • It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.

  • What is this service generally used for?
  • This solution is used to modernize the way field service teams work and interact with their customers.

  • What platforms does this service support?
  • Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.

  • Does this service integrate with any other apps?
  • It integrates with: Google Maps, Google Calendar, Quickbooks.

  • Does this service offer an API?
  • It offers an API that can be used to integrate the application with the other software tools.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes. There is no limit to the number of users and people logging in from multiple locations.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer free initial training, PDF user manuals, video tutorials, and an in-program tour that highlights sections of the system, describes the features and explains how to use them.

  • What platforms does this service support?
  • Web application that works across all main desktop operation systems. Native mobile apps for both Android and iOS platforms.

  • What is this service generally used for?
  • Managing staff, their shifts, schedules, certificates, absences as well as time & attendance.

  • Does this service offer an API?
  • We have started to build this. We have managed to integrate PARiM with our own accounts package 'Zero' so we are on the way with this. The .csv-exports currently allow for import into payroll or accounts packages.

  • Does this service integrate with any other apps?
  • We have already integrated Twilio into our system. See above - we are working on this. Next to come will be accounts and payroll packages then screening and vetting, then Pandadoc.

  • What are some applications this service is commonly used in tandem with?
  • Accounts packages, payroll packages, etc.

  • Who are the main user groups of this service?
  • Event and security companies, companies that supply medics for events, staffing companies, manufacturing, vets, farm shops. We also have clients from other industries, as we just won the Finnish cleaning company SOL and the London-based travel concierge company Airportr.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2013
Based in:
London
Employees:
11-50
Likes:
Followers:
1.74k

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses PARiM
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Russian, Estonian, English
Regional Restrictions:
No restrictions.
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