Compare Subiz Live Chat vs actiTIME vs Gnatta

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Crozscore:

82%
what is this?
74%
41%
no significant changes

Crozscore:

87%
what is this?
86%
39%
no significant changes

Crozscore:

81%
what is this?
87%
32%
no significant changes
Subiz Live Chat screenshot view 4 more actiTIME screenshot view 4 more Gnatta screenshot view 2 more

Software Description:

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Software Description:

actiTIME is a web timesheet software. It allows you to enter the time you spend on different work assignments, register times off and sick leaves, and then create detailed reports covering almost any management or accounting needs. actiTIME streamlines the corporate business process and helps its users organize their work better, increase company performance and collect both critical billing and payroll information.

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Dashboard
  • Notifications
  • Scheduling

Features:

  • Billing/Invoicing
  • Notifications
  • Project Management
  • Timesheets
  • Employee Database
  • Vacation Calendar
  • Attendance Tracking
  • Scheduling

Features:

  • Customer Management
  • Email Integration
  • Social-Media Integration

Summary:

  • Stay in touch with visitors on the go with IM chat app on mobile device

  • Understand website visitor and provide direct support at the right time

  • Customize chat widget to make your website more professional

  • Use Trigger to proactively engage with visitors based on defined rules

  • Store visitor information and chat histories in secure servers for easy archiving

  • Advanced analytics and reports on operator activity using integrated Google Analytics

Summary:

  • Accurate Client Billing & Invoicing: Locking time-track once a timesheet is approved will make the invoicing 100% accurate.

  • Track Time with Pleasure: Let your team track time in a convenient, friendly-looking timesheet at the desk or on the go.

  • Email Reminders: Automated notifications will remind users about unfilled timetrack, deadlines and worked out task estimate.

  • Manage user accounts: Flexible user settings will allow to create personal schedules and rates, define user roles and make project assignments.

  • Effective Tools for Work Management: Task deadlines and estimates will help your team stick to the plan and deliver results on time.

  • Powerful Reporting: Powerful actiTIME reporting tool allows you to gather time and billing data in a number of detailed reports and colorful charts.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Standard Package: from $9.59/agent/month.

    Advanced Package: from $16.8/agent/month

Pricing:

  • Starting from: $35.00/month
  • Credit card required: No
  • actiTIME Basic - from $55 USD (one-time payment)
    actiTIME Pro - from $799 USD (one-time payment)
    actiTIME Online - from $35 (monthly)

Pricing:

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

FAQs:

    Who are the main user groups of this service?
  • Sales and customer service team of any online business

  • What is this service generally used for?
  • Proactively chat with website visitors, provide direct support and receive feedback

  • What platforms does this service support?
  • Website and IM client app

  • What are some applications this service is commonly used in tandem with?
  • For windows: Pidgin, Trillian.

    For Mac: Adium, iChat, Messages.

    For Android: Trillian, IM+, BeeJive, Xabber.

    For iOS: Trillian.

    For Web-Based: Trillian.im, Subiz Dashboard.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Subiz can offer unlimited number of agents for your sales and customer service team

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

FAQs:

    Who are the main user groups of this service?
  • actiTIME works for companies of any size and any business type.

  • What platforms does this service support?
  • Windows
    Unix
    iOS
    Android

  • What are some applications this service is commonly used in tandem with?
  • actiPLANS
    Quickbooks

  • Does this service integrate with any other apps?
  • actiPLANS
    Quickbooks

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • It helps track time spent on different work assignments, register times off and sick leaves, and then create detailed reports covering almost any management or accounting needs.

  • Does this service offer guides, tutorials and or customer support?
  • We provide User Guide, helpful PDF docs, FAQ and customer support via email or phone.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2013
Based in:
-
Employees:
11-50
Likes:
10k
Followers:
896

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses actiTIME
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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