Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.
Helpsumo is one of the best customer support software on the market. Helpsumo is a complete online helpdesk solution that offers a flexible ticketing system, E-mail, social media, live chat and self-help knowledge base solutions.
Helpsumo is a feature packed solution designed for the needs of all small business. It provide different types of pricing plans for all size of business. For more details, visit our website.
Sales team focus - If they buy in and see the benefit, then the management data will be gold dust.
Easy to Use - We try and make sure no action in BuddyCRM takes more than 3 clicks.
Link with other systems (such as ERP and accounting) to display all customer information in one place, giving a single customer view.
Real-time management information through Buddy dashboards.
Interrogate your data in different ways to generate targeted campaign lists. Track the ROI on your marketing budget.
Stay in touch with visitors on the go with IM chat app on mobile device
Understand website visitor and provide direct support at the right time
Customize chat widget to make your website more professional
Use Trigger to proactively engage with visitors based on defined rules
Store visitor information and chat histories in secure servers for easy archiving
Advanced analytics and reports on operator activity using integrated Google Analytics
No key features associated with this application.
Record, track and manage activities with customers and prospects in one central, easy to use feed
Sync sent and received emails, with attachments, from any e- mail platform including mobile
Lead tracking and management
Opportunity tracking and management
Dedicated Manager Module for tracking sales team activity levels and highlighting trends
Mobile through tablet and iOS app.
Ongoing support and assistance
Credit card required: N/A
Standard Package: from $9.59/agent/month.
Advanced Package: from $16.8/agent/month
Who are the main user groups of this service?
Sales and customer service team of any online business
What is this service generally used for?
Proactively chat with website visitors, provide direct support and receive feedback
What platforms does this service support?
Website and IM client app
What are some applications this service is commonly used in tandem with?
For windows: Pidgin, Trillian.
For Mac: Adium, iChat, Messages.
For Android: Trillian, IM+, BeeJive, Xabber.
For iOS: Trillian.
For Web-Based: Trillian.im, Subiz Dashboard.
Does this service offer multi-user capability (e.g. teams)?
Yes. Subiz can offer unlimited number of agents for your sales and customer service team
Does this service offer guides, tutorials and or customer support?
Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com