Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.
Batch Permissions & Access
Google Apps Integration
Stay in touch with visitors on the go with IM chat app on mobile device
Understand website visitor and provide direct support at the right time
Customize chat widget to make your website more professional
Use Trigger to proactively engage with visitors based on defined rules
Store visitor information and chat histories in secure servers for easy archiving
Advanced analytics and reports on operator activity using integrated Google Analytics
Credit card required: N/A
Standard Package: from $9.59/agent/month.
Advanced Package: from $16.8/agent/month
Who are the main user groups of this service?
Sales and customer service team of any online business
What is this service generally used for?
Proactively chat with website visitors, provide direct support and receive feedback
What platforms does this service support?
Website and IM client app
What are some applications this service is commonly used in tandem with?
For windows: Pidgin, Trillian.
For Mac: Adium, iChat, Messages.
For Android: Trillian, IM+, BeeJive, Xabber.
For iOS: Trillian.
For Web-Based: Trillian.im, Subiz Dashboard.
Does this service offer multi-user capability (e.g. teams)?
Yes. Subiz can offer unlimited number of agents for your sales and customer service team
Does this service offer guides, tutorials and or customer support?
Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com