Compare StriveCloud vs eGain

StriveCloud 1 Customer Engagement	eGain 14 Customer Engagement
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Crozscore 72% what is this? User Happiness: 100% Press Buzz: 35% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 77% Press Buzz: 49% User Trend: interest falling
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About StriveCloud StriveCloud offers a powerful tournament experience platform to help companies engage youngsters through online tournaments. StriveCloud allows brands, sports organizations & agencies to set-up their own esports tournaments for players, influencers or professional gamers. As the tournament organizer, you own the data, so you can use it for your own marketing efforts off-platform. Companies like the Belgian ProLeague, Swiss Pro League, KRC Genk, KAA Gent, Eredivisie, eStudios, KPN, AB InBev, Proximus, Dreamhack Rotterdam, or Ahoy use StriveCloud to access a new generation of customers and increase their digital revenue.*	About eGain eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels. The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents. eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary Lightning-Fast Set-Up: Integrate our platform, onboard your team and brand your tournament in just 2 days. Integrates With All Popular Games: From FIFA to Fortnite, our platform works with them all. Advertiser & Sponsor-Friendly: Easily add your sponsors’ branding to increase your revenue streams and service offerings. You own the data, so you can use it across other marketing initiatives. Re-Use For Multiple Campaigns: StriveCloud scales with you and allows you to recreate tournaments with ease, without increasing your workload. Expert Advice: Whether this is your first tournament or you’re a seasoned event organizer, our customer success team has got your back. Entirely White-Labelled: Increase your credibility and authority by adding your own branding. Become known as a leader in your space by the rapidly-growing esports community.	Summary Streamline and Automate Service Processes Effectively Categorize Interactions Monitor and Track Every Call Integrate Multichannel Customer Communications Complete Customer Information and Interaction History A Common Knowledge Base Intelligent Summarizing of Phone Calls. Comprehensive Analytics Fully integrated with other interaction channels
Pricing Starter $300.00 Suitable for smaller brands Included in plan: White-label app App customization Tournament generator Social feed & live chat Basic Analytics & data export Professional $900.00 Up to 2000 active monthly users, Included in plan: All starter features Rewards store league generator Achievements and other gamification features Advanced messaging and personalization Sponsor and partner advertising opportunities Advanced analytics & data export Business $1,800.00 Up to 5000 monthly active users Included in plan: All professional features Priority support tickets Advice on gamification setup Access to all competition types User-generated tournaments Automated integration with CSGO and League of Legends Integrates with Twitch channel points Advanced functionality for sponsor and partner advertising Integrate with mollie to allow players to make purchases using real money generate reward and QR-codes Player onboarding using customizable pop-ups Enterprise More than 10000 monthly active users or bespoke functionality needed Included in plan: All Business features 13 hours of consultancy or creative services Dedicated project manager New feature request Custom development Integration services
FAQs No FAQs associated with this application.	FAQs Does this service offer an API? Yes, it offers REST API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? eGain integrates with call center, business, content, and email systems. Who are the main user groups of this service? Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX. What is this service generally used for? This service is generally used as a customer interaction software. What platforms does this service support? eGain is cloud-based, hosting, and on-site software.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 52	Vendor Information Founded: - Based in: Sunnyvale Employees: 501-1000 Likes: Followers: 2.62k
Other Who uses StriveCloud Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses eGain Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, German, French Regional Restrictions: No restrictions.