Compare StoneFusion vs DiamanteDesk

About StoneFusion

The award-winning StoneFusion® Network Storage Platform (NSP), StoneFly’s patented storage networking operating system architecture, brings in block level storage intelligence to the IP network core, StoneFly’s iSCSI & Fibre Channel SAN appliances deliver all the benefits of managed SANs: increased storage utilization through resource consolidation, storage provisioning, centralized access control, volume management, and advanced storage services including Active/Active clustering, mirroring, replication, encryption, snapshots, and Thin Provisioning.

At its core, StoneFusion virtualizes physical storage resources into virtual volumes and enables advanced storage functions in a virtual network layer. StoneFusion is the foundation of all StoneFly SAN, Scale Out and Hyper-Converged product lines. With StoneFly the power of SAN is at your fingertips.

About DiamanteDesk

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Features

• 2-Factor Authentication
• API
• Batch Permissions & Access
• Contact Management
• Contact Sharing
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Password & Access Management
• Malware Protection

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

No key features associated with this application.

Summary

• Easy-to-use help-desk open source support ticketing system and customer service solution.

FAQs

No FAQs associated with this application.

FAQs

Does this service offer an API?

• DiamanteDesk provides full control of the system via API

What is this service generally used for?

• For customer support

Who are the main user groups of this service?

• Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
  Bug-tracking/project management tools (Jira, YouTrack, Redmine)

Does this service offer guides, tutorials and or customer support?

• DiamanteDesk Documentation (on our website)
  Installation Guide (on our website)
  Upgrade Guide (on our website)
  Customer Support Online 24/7 (Live Rep)

Vendor Information

Vendor Information

Other

• SMEs
• Agencies
• Enterprises

• Web App

Other

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App