Compare Squid Alerts vs Vivantio

Squid Alerts 0 IT Service Management (ITSM)	Vivantio 108 IT Service Management (ITSM)
View Listing	View Listing
Crozscore 50% what is this? Press Buzz: 25%	Crozscore 85% what is this? User Happiness: 84% Press Buzz: 39% User Trend: no significant changes
view 1 more	view 4 more
About Squid Alerts Squid Alerts ensures that you never miss an alert or call from your clients. Alerts are sent to your team through our online form, email, phone call, or our API. Escalation chain defines who receives the alert, how the alert is sent, and how much time before contacting the next person on the team. On-call calendars allow you to configure primary and secondary on-call resources. Squid Alerts can automatically create the on-call schedule for your team or you can set up custom schedules.	About Vivantio Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. For more information, visit Vivantio.com.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Unlimited Notifications SMS, Email, Voice, or Push Configurable Flood Protection On-Call Calendars Team Based Escalation Chains Reports For Your Boss	Summary Flexible, reliable, trusted IT Service Management Software Built with ITIL standards at its core. Automation captures service data, tracks milestones and triggers meaningful action. Webhooks and APIs integrate Vivantio with core ITSM tools. Customizable self-help portals empower your customers and improve your service. Report on your true service team effort to highlight success and target areas of improvement.
Pricing Basic $8.00 1 user(s) / month Included in plan: Unlimited Teams Unlimited Email / SMS / Voice Alerts On-Call Calendars & Escalation Chains Email Support Invoice Billing Support Premium $24.00 1 user(s) / month Included in plan: Everything from Basic Plan Inbound Team Phone Numbers Live Call Routing 24x7 Email & Phone Support Invoice Billing Support	Pricing Starting from: $42.00/month Credit card required: No Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business. Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request. Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use. Your customers and end users don’t need licenses to use your self-service web portal. Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations. The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.
FAQs No FAQs associated with this application.	FAQs Does this service integrate with any other apps? The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration. Who are the main user groups of this service? The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey. Does this service offer guides, tutorials and or customer support? Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve. What is this service generally used for? A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view. Does this service offer an API? Yes, the Vivantio does offer an API What platforms does this service support? The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration. Does this service offer multi-user capability (e.g. teams)? Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 89	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 105
Other Who uses Squid Alerts SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Vivantio Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.