Compare Squid Alerts vs HaloITSM vs AI Service Desk

Squid Alerts 0 IT Service Management (ITSM)	HaloITSM 15 IT Service Management (ITSM)	AI Service Desk 0 IT Service Management (ITSM)
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Crozscore 50% what is this? Press Buzz: 25%	Crozscore 88% what is this? User Happiness: 96% Press Buzz: 41% User Trend: interest rising	Crozscore 80% what is this? User Happiness: 90% Press Buzz: 48% User Trend: interest falling
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About Squid Alerts Squid Alerts ensures that you never miss an alert or call from your clients. Alerts are sent to your team through our online form, email, phone call, or our API. Escalation chain defines who receives the alert, how the alert is sent, and how much time before contacting the next person on the team. On-call calendars allow you to configure primary and secondary on-call resources. Squid Alerts can automatically create the on-call schedule for your team or you can set up custom schedules.	About HaloITSM HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications. HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.	About AI Service Desk Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Unlimited Notifications SMS, Email, Voice, or Push Configurable Flood Protection On-Call Calendars Team Based Escalation Chains Reports For Your Boss	Summary No key features associated with this application.	Summary 1000+ pre-trained workflows for task automation 200+ integrations to ticketing, knowledge, and IAM systems Conversational AI with 1B+ intents Auto-classification and routing through TicketIQ Next-best actions for agents to resolve tickets
Pricing Basic $8.00 1 user(s) / month Included in plan: Unlimited Teams Unlimited Email / SMS / Voice Alerts On-Call Calendars & Escalation Chains Email Support Invoice Billing Support Premium $24.00 1 user(s) / month Included in plan: Everything from Basic Plan Inbound Team Phone Numbers Live Call Routing 24x7 Email & Phone Support Invoice Billing Support	Pricing Subscription $49.00 1 user(s) / month Included in plan: All features included
FAQs No FAQs associated with this application.	FAQs No FAQs associated with this application.	FAQs What are some applications this service is commonly used in tandem with? AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft) Does this service offer guides, tutorials and or customer support? Yes Does this service integrate with any other apps? Yes Does this service offer multi-user capability (e.g. teams)? No Who are the main user groups of this service? IT, HR, Facilities, and Customer Service
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 89	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.67k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.29k
Other Who uses Squid Alerts SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses HaloITSM Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English, German, French, Italian, Dutch, Polish Regional Restrictions: No regional restrictions	Other Who uses AI Service Desk Startups Enterprises Desktop Platforms: Windows Macintosh Languages: English Regional Restrictions: Only available in United States of America