Compare Squid Alerts vs FactoryLogix vs AI Service Desk

About Squid Alerts

Squid Alerts ensures that you never miss an alert or call from your clients.

Alerts are sent to your team through our online form, email, phone call, or our API. Escalation chain defines who receives the alert, how the alert is sent, and how much time before contacting the next person on the team.

On-call calendars allow you to configure primary and secondary on-call resources. Squid Alerts can automatically create the on-call schedule for your team or you can set up custom schedules.

About FactoryLogix

Aegis Industrial Software dedicates its efforts to solving manufacturing productivity problems through software. People who worked as engineers in the factory office, supporting the factory floor, founded the company in 1995. The founders' real-world experience with impediments to productive manufacturing makes Aegis products well structured to eliminate these hindrances. A fundamental knowledge of manufacturing pervades the company, its products, and its support services. Aegis founders created the original products to solve the problems they experienced in production. The company’s products fall under different categories, including product and process definition, shop-floor materials control, shop-floor product tracking, real-time data acquisition, quality assurance, integrations, and analytics. Aegis Industrial Software is headquartered in Horsham, PA.

About AI Service Desk

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Unlimited Notifications

• SMS, Email, Voice, or Push

• Configurable Flood Protection

• On-Call Calendars

• Team Based Escalation Chains

• Reports For Your Boss

Summary

• Save Time, Simplify your NPI Process and Eliminate Chaos

• Increase Your Efficiency and Competitiveness

• Save Money

• Support Any Form of Discrete Manufacturing Without Expensive Customization

• Industry-Specific Capabilities

• Automate Comprehensive Zero-Defect Quality

Summary

• 1000+ pre-trained workflows for task automation

• 200+ integrations to ticketing, knowledge, and IAM systems

• Conversational AI with 1B+ intents

• Auto-classification and routing through TicketIQ

• Next-best actions for agents to resolve tickets

Pricing

FAQs

No FAQs associated with this application.

FAQs

What is this service generally used for?

• We deliver a solution that redefines the concept of manufacturing business technology: simplify your NPI process to eliminate chaos, increase efficiency and competitiveness, support any form of discrete manufacturing without expensive customization, and the process has industry-specific capabilities.

Does this service offer guides, tutorials and or customer support?

• We offer technical support through email as well as by phone. For phone support in the US call 267-282-4980. In the UK call +44 (0) 1494 858 438.

FAQs

What are some applications this service is commonly used in tandem with?

• AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service integrate with any other apps?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• No

Who are the main user groups of this service?

• IT, HR, Facilities, and Customer Service

Vendor Information

Vendor Information

Vendor Information

Other

• SMEs
• Agencies
• Enterprises

• Web App
• Windows

• iOS
• Android

Other

• Agencies
• Enterprises

• Windows
• Macintosh

• iOS
• Android

Other

• Startups
• Enterprises

• Windows
• Macintosh