Compare Spinify Leaderboards vs eGain vs Aspect Via

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71%
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30%
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Crozscore:

79%
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Crozscore:

82%
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Spinify Leaderboards screenshot view 5 more eGain screenshot view 4 more Aspect Via screenshot view 5 more

Software Description:

Spinify is a tool that helps increase employee engagement and workplace productivity by implementing a leaderboard approach that is fused with gamification and motivational psychology to empower employees to deliver accelerated performance. This web-based platform helps managers identify indicators that drive employee performance and motivates them with ABB (Activity-Based Behaviors).

With Spinify, management can set up goals for employees to achieve and configure target metrics to help evaluate individual performance. Leaderboards can contain elements such as progress bars and rankings to motivate employees to do more. Setting up leaderboards is a walk in the park and users don’t have to IT-inclined to fully maximize the platform. Once leaderboards are set up and running, it’s on autopilot, allowing you to do more and accomplish more.

Leaderboards have proven to be effective in keeping employees engaged and motivated. Spinify takes this unique approach to keep the workplace alive and workers eager to spike up their productivity. In most companies, 70% of their workers are disengaged. Spinify changes all that with its innovative solution that integrates gamification and motivational psychology, resulting in 31% increased productivity and employees becoming three times more creative. Ultimately, Spinify helps companies outperform their competition by as much as 202%.

Spinify is very intuitive and straightforward. Linking your data is effortless and creating leaderboards doesn’t take hours, just minutes. Managers can track the sales performance of their teams from a distance and see who their employees work their way to achieving their business goals. Everything is so transparent that you know how your employees perform their tasks and identify factors that drive productivity.

Spinify is a simple platform to set up. Users don’t need to be well versed in IT and coding to get the application up and running. Also, managers can easily see factors that spur employee engagement that they don’t need to have a psychologist assess their employees and help devise strategies to enhance productivity and energize their workplace environment.

The software smoothly integrates with the leading data applications and business systems, including Salesforce, Freshdesk, JIRA, and Slack as well as providing a native data entry functionality. Once your leaderboards are gamified, you get an instant view of your team’s performance and get an immediate boost.

Software Description:

eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.

The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.

eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.

Software Description:

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.

Features:

  • Notifications
  • Dashboard
  • Data Visualization
  • API

Features:

  • Email Integration
  • Net Promoter Score
  • Multi-User
  • Notifications
  • API
  • External Integrations
  • Customer Management
  • Chat
  • Call Tracking
  • Click-to-Dial

Features:

  • SAP Integration
  • Click-to-Dial
  • Data Import
  • Data Export
  • External Integrations
  • API
  • Call Tracking
  • Calendar Management
  • Notifications
  • Scheduling
  • Dashboard
  • Contact Management
  • Chat

Summary:

  • Change company culture with visible transparent staff performance information on office TV's.

  • Change staff behaviors on activity achievement by motivating them to do more work.

  • Give staff the recognition they for a job well done with a personalized celebration screen, including their individual song.

  • No one size fits all, only pay for the functionality you want and monthly subscription model means cancel anytime.

  • Mobile APPs give staff access to leaderboard positions and office notifications anywhere, anytime.

Summary:

  • Streamline and Automate Service Processes

  • Effectively Categorize Interactions

  • Monitor and Track Every Call

  • Integrate Multichannel Customer Communications

  • Complete Customer Information and Interaction History

  • A Common Knowledge Base

  • Intelligent Summarizing of Phone Calls.

  • Comprehensive Analytics

  • Fully integrated with other interaction channels

Summary:

  • Live chat

  • Churn management

  • Analytics

  • Customer experience management

  • Self service portal

  • Real time reporting

  • IVR / voice recognition

  • CRM integration

  • Request assignment

  • Workflow management

Pilot Plan

$35.00
1 user(s) / month
Included in plan:
  • 3 Active Leaderboards
  • Unlimited Free Users
  • Free Mobile App
  • Spinify Branding Designs
  • Unlimited Customized Messages
  • Unlimited Customized Achievements
  • Google Sheets + Shopify Integrations.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, there is in-application help and articles. Spinify also offers customer service through its online Chat functionality.

  • Does this service integrate with any other apps?
  • Salesforce, Jira, MyDesktop, Slack, Google Sheets, Native Spinify, Zen Desk, Fresh Desk, Shopify.

  • What is this service generally used for?
  • Engagement and motivation of staff to do more of the business metrics that matter.
    Ranking staff performance on a leaderboard, tracking their progress against their targets and celebrating achievements.
    Improving information and communication especially with reps who are out of the office with leaderboard and company updates.

  • Who are the main user groups of this service?
    • Any organization who has staff on individual or team KPI's or targets.
    • Any organization with disengaged staff that they want to motivate to perform at levels up to 3 times greater productivity.
    • Any organization who wants to drive a more transparent company culture with highly visible staff performance and achievements shown on an office TV.
  • What platforms does this service support?
  • Desktop, Mobile APPs, Tablets, TV, Apple Watch.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, single and multi-user capability are available.

  • Does this service offer an API?
  • Yes, we have an API available.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Jira, MyDesktop, Slack, Google Sheets, Native Spinify, Zen Desk, Fresh Desk, Shopify.

FAQs:

    Does this service offer an API?
  • Yes, it offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • eGain integrates with call center, business, content, and email systems.

  • Who are the main user groups of this service?
  • Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.

  • What is this service generally used for?
  • This service is generally used as a customer interaction software.

  • What platforms does this service support?
  • eGain is cloud-based, hosting, and on-site software.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Aspect Via is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Aspect Via are organizations with 100 or more concurrent and named users.

  • Does this service offer an API?
  • Yes, Aspect Via offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

  • What is this service generally used for?
  • This service is generally used for Customer Engagement Management.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
125
Followers:
871

Publisher:

Founded:
-
Based in:
Sunnyvale
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Phoenix
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses Spinify Leaderboards
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
None

Other:

Who uses eGain
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
German, French, English
Regional Restrictions:
No restrictions.

Other:

Who uses Aspect Via
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Portuguese, German, Chinese, Japanese, English
Regional Restrictions:
No restrictions.
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