Compare SolarWinds Service Desk vs Workfront vs Flowmotor

About SolarWinds Service Desk

SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.

About Workfront

Workfront features enterprise work management, issue tracking, document management time tracking and portfolio management.
Workfront deals with Enterprise Work Management, rather than Project Management, as a proven, cloud-based solution that manages all a user's work in one place.
Workfront provides a software-as-a-service platform for enterprise workflow management, and solutions for marketing teams, for IT teams, and for service teams.

About Flowmotor

Use the strategic plan section of the software for planning and development - set goals and metrics, create initiatives or projects and define milestones. This allows you to track activities and results with ease.
Use the task board to track activities and implementation: Create tasks and milestones, add deliverables and delegate them to team members.
The Navigator (on the left side) shows the status and progress of initiatives / projects and milestones. In the details pane (on the right) more information, such as estimated arrival, the progress percentage and velocity are displayed.
The most important tasks are displayed in the daily schedule of the task board. So each party knows what he / she should do next to achieve the pre-defined goals.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• API
• Batch Permissions & Access
• Budgeting
• Calendar Management
• Contact Management
• Contact Sharing
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Expense Tracking
• External Integrations
• Gantt Charts
• Multi-User
• Notifications
• Scheduling
• Task Scheduling/Tracking
• Third-Party Plugins/Add-Ons
• Travel Management
• Time Management
• Resource Management
• Collaboration Support

Features

• Accounts Payable
• Accounts Receivable
• API
• Batch Permissions & Access
• Budgeting
• Calendar Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Expense Tracking
• External Integrations
• Forecasting
• General Account Ledger
• Inventory Tracking
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Password & Access Management
• Payroll
• Project Management
• Scheduling
• Supplier Management
• Tax Management
• Third-Party Plugins/Add-Ons
• Travel Management

Summary

• IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

• Self-Service Portal: Employees can resolve their issues independently.

• Contract Management: Tracking all contracts and software licences.

• IT Asset Management: Management of every asset in the organization.

• IT Service Catalog: Streamline available service requests and fulfillment processes.

• Risk Detection: Scans software and hardware continuously for all issues.

Summary

• For Service Teams: Team collaboration, document management, social recognition.

• For IT Teams: Project and portfolio management, resource management, capacity planning, gantt charts, agile project management.

• For Marketing Teams: Request management, work templates, work management, digital proofing, approvals, digital asset management.

Summary

• Monitoring: control activities and results on your way to success

• Realization: create the necessary work packets

• Alignment: have regular planning meetings and retrospective analysis sessions

Pricing

• Starting from: $19.00/month
• Credit card required: No

• Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Pricing

• Credit card required: No

• Collaboration Licences: Price On Request
  Work Licences: $360 USD/user/year
  Plan Licences: $720 USD/user/year

Pricing

• Starting from: $15.00/month
• Credit card required: No

• 1-9 Users: 279.00 € / User / Year
  10-49 Users: 199.00 € / User / Year
  50+ Users: 169.00 € / User / Year

FAQs

Does this service offer guides, tutorials and or customer support?

• SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does this service offer an API?

• Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.

What are some applications this service is commonly used in tandem with?

• SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Who are the main user groups of this service?

• Main users are companies that employ between 100-3,000 people.

What is this service generally used for?

• This service is generally used for IT Service Management and IT Asset Management.

What platforms does this service support?

• This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

Does this service integrate with any other apps?

• It integrates with over 200 cloud applications.

FAQs

Who are the main user groups of this service?

• Users of Workfront are project management teams in thousands of companies in over 65 countries. It is used across the whole organization, except for C-level executives and finance.

What is this service generally used for?

• It is used for project and workflow management.

Does this service integrate with any other apps?

• Workfront allows integration with many valuable marketing tools.

Does this service offer multi-user capability (e.g. teams)?

• It offers multi-user capability.

What platforms does this service support?

• Workfront also offers mobile apps for Apple and Android.

Does this service offer an API?

• It offers API integration

Does this service offer guides, tutorials and or customer support?

• They provide help center, live chat, phone support, a community portal and documentation.

FAQs

No FAQs associated with this application.

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