SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.
About SnapEngage
Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.
We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.
Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.
We help clients measure success through pointed analytics, survey scores, and more.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
IT Service Desk: Manages tickets and service requests, email integration of self-service portal.
Self-Service Portal: Employees can resolve their issues independently.
Contract Management: Tracking all contracts and software licences.
IT Asset Management: Management of every asset in the organization.
IT Service Catalog: Streamline available service requests and fulfillment processes.
Risk Detection: Scans software and hardware continuously for all issues.
Summary
File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.
Simple Offline Form: Visitors can leave a simple message for agents, to address later.
Proactive Invitations: SnapEngage automatically invites visitors to chat.
Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.
SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.
Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.
Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.
HIPAA compliant messaging: Healthcare industry can now chat securely to patients.
Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.
Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.
Pricing
Starting from: $19.00/month
Credit card required: No
Pricing on Request: Customers receive customized price quotes based on number of accepted services.
Professional
$69.00
1 user(s) / month
Included in plan:
Incident Management
Service Catalog
Advanced Automations
API Access
Team
$19.00
1 user(s) / month
Included in plan:
Incident Management
Business
$39.00
1 user(s) / month
Included in plan:
Incident Management
Service Catalog
Enterprise
$89.00
1 user(s) / month
Pricing
Starting from: $16.00/month
Credit card required: N/A
Essentials: $16 USD / month, starting with for 3 users,
Professional: $26 USD / month, starting with 3 users,
Enterprise: $40 USD / month, starting with 5 agents users,
7 day trial for any pricing plan.
HIPAA compliance is available on all plans for an additional $10/user/month.
Essentials
$16.00
1 user(s) / month
Included in plan:
3 user minimum
Basic CRM integrations
Manage conversations from multiple channels like Facebook Messenger and WeChat
Security Requirements including End-to-End Encryption (SSL)
HIPAA compliance available
Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more
FAQs
Who are the main user groups of this service?
Main users are companies that employ between 100-3,000 people.
What is this service generally used for?
This service is generally used for IT Service Management and IT Asset Management.
What platforms does this service support?
This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.
Does this service integrate with any other apps?
It integrates with over 200 cloud applications.
What are some applications this service is commonly used in tandem with?
SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.
Does this service offer an API?
Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.
Does this service offer guides, tutorials and or customer support?
SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
What is this service generally used for?
SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.
Does this service offer an API?
Yes, our Integrations API is available on all plans.
What are some applications this service is commonly used in tandem with?
It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.
Does this service integrate with any other apps?
SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.
Who are the main user groups of this service?
We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.
We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.
Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.
What platforms does this service support?
We are a web-based application and works on Windows and Mac.
Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.
Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.
Does this service offer guides, tutorials and or customer support?
Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.
We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.
We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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