Compare SolarWinds Service Desk vs Jitbit Helpdesk

SolarWinds Service Desk 666 Support & Helpdesk	Jitbit Helpdesk 54 Support & Helpdesk
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Crozscore 90% what is this? User Happiness: 88% Press Buzz: 56% User Trend: interest rising	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 51% User Trend: no significant changes
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About SolarWinds Service Desk SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment. This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks. SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.	About Jitbit Helpdesk Jitbit Helpdesk is the only helpdesk software that is offered both as a cloud-hosted (SaaS) app and on-premise app installed on your server. Fully GDPR/HIPAA compliant, includes live chat, file attachments, knowledge base, asset managemet - everything you'd expect form a ticketing system, but for a lower price.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary IT Service Desk: Manages tickets and service requests, email integration of self-service portal. Self-Service Portal: Employees can resolve their issues independently. Contract Management: Tracking all contracts and software licences. IT Asset Management: Management of every asset in the organization. IT Service Catalog: Streamline available service requests and fulfillment processes. Risk Detection: Scans software and hardware continuously for all issues.	Summary No key features associated with this application.
Pricing Starting from: $19.00/month Credit card required: No Pricing on Request: Customers receive customized price quotes based on number of accepted services. Professional $69.00 1 user(s) / month Included in plan: Incident Management Service Catalog Advanced Automations API Access Team $19.00 1 user(s) / month Included in plan: Incident Management Business $39.00 1 user(s) / month Included in plan: Incident Management Service Catalog Enterprise $89.00 1 user(s) / month
FAQs Who are the main user groups of this service? Main users are companies that employ between 100-3,000 people. What is this service generally used for? This service is generally used for IT Service Management and IT Asset Management. What platforms does this service support? This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app. Does this service integrate with any other apps? It integrates with over 200 cloud applications. What are some applications this service is commonly used in tandem with? SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc. Does this service offer an API? Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform. Does this service offer guides, tutorials and or customer support? SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.	FAQs No FAQs associated with this application.
Vendor Information Founded: 2007 Based in: Cary Employees: 51-200 Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses SolarWinds Service Desk Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Spanish, Dutch Regional Restrictions: No restrictions.	Other Who uses Jitbit Helpdesk Freelance Startups Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, French, Swedish, Norwegian, Danish, Dutch, Chinese, Italian, Polish, Czech, Arabic, Hindi, Portuguese, Spanish, Finnish, Turkish, Slovak, Slovenian Regional Restrictions: No restrictions.