Compare SolarWinds Service Desk vs EMERGE App

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About SolarWinds Service Desk

SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

About EMERGE App

A complete system for growing business dealing with traditional offline distribution & online e-commerce sales. EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. If you are running a growing business with more than 2 employees, EMERGE full user access management allow privacy settings applied to different parts of the app. Our strength over competitors comes from a complete system feature.

EMERGE have full suit of features to help facilitate better selling & purchasing. We recently introduced EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products.

Benefits:

  • Sell your products both offline and online simultaneously without confusion.
  • EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products. ** Our drop shipping workflow facilitate full or partial drop ship from suppliers.
  • Sales orders, quotes, and other documents can be created in PDF format and emailed to customers on the go, from mobile devices.
  • In-built tasks and notes feature enables users to collaborate on, share, and store files.
  • Invoices can be created in different currencies, and items from multiple sales orders can be consolidated into a single invoice.
  • Sales are reported in real time, in base currencies, and can be filtered by product, supplier, salesman, and more.
  • Inventory listings and valuations are updates in real time, and users can browse detailed inventory movements.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Budgeting
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Shipping Management
  • Order management
  • SAP Integration

Summary

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary

  • Multi-channel order management

  • Customer payment status tracking

  • Real-time reporting

  • Inventory locations

  • Automatic accounts receivable updates

  • Automatic accounts payable updates

  • Accounting software integrations

  • Multi-currency support

Pricing

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Pricing

First User Free Forever

Free
Included in plan:
  • Complete System

Paid

$29.99
1 user(s) / month
Included in plan:
  • Complete System

FAQs

    Does this service offer guides, tutorials and or customer support?
  • SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.

  • What are some applications this service is commonly used in tandem with?
  • SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

FAQs

    Who are the main user groups of this service?
  • EMERGE App servers all physical product base business model - wholesale, trading, distribution & ecommerce looking for comprehensive, user-friendly & yet affordable operation management system

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, we have multi user capabilities.

  • What platforms does this service support?
  • Its a cloud based system. So it works independent of operating system.

  • Does this service integrate with any other apps?
  • We have integration add ons for magento, shopify, xero.

  • What is this service generally used for?
  • EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. A complete system for growing business dealing with traditional offline distribution & online e-commerce sales.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have intuitive training program. Also a very good on boarding. We have real time chat and email support.

Vendor Information

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
Followers:

Other

Regional Restrictions:
No restrictions.

Other

Who uses EMERGE App
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Chinese
Regional Restrictions:
No restrictions.
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