Compare SolarWinds Service Desk vs Desk.com

You May Also Like

Featured products that are similar to the ones you selected below.

View Listing View Listing

Crozscore

88%
what is this?
interest rising

Crozscore

86%
what is this?
interest falling
SolarWinds Service Desk screenshot view 4 more Desk.com screenshot view 2 more

About SolarWinds Service Desk

SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

About Desk.com

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com

Pricing

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.

  • What are some applications this service is commonly used in tandem with?
  • SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:
0

Other

Regional Restrictions:
No restrictions.

Other

Who uses Desk.com
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.
Back to top