Compare SolarWinds Service Desk vs Boldchat vs REVE Chat

About SolarWinds Service Desk

SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.

About Boldchat

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

About REVE Chat

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

• Self-Service Portal: Employees can resolve their issues independently.

• Contract Management: Tracking all contracts and software licences.

• IT Asset Management: Management of every asset in the organization.

• IT Service Catalog: Streamline available service requests and fulfillment processes.

• Risk Detection: Scans software and hardware continuously for all issues.

Summary

• Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

• Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

• Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

• Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

• Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

• Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Pricing

• Starting from: $19.00/month
• Credit card required: No

• Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Pricing

• Credit card required: N/A

• Pro: $599 agent/year.
  Premier: Pricing on request.
  Enterprise: Pricing on request.

Pricing

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

FAQs

Does this service offer guides, tutorials and or customer support?

• SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does this service offer an API?

• Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.

What are some applications this service is commonly used in tandem with?

• SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Who are the main user groups of this service?

• Main users are companies that employ between 100-3,000 people.

What is this service generally used for?

• This service is generally used for IT Service Management and IT Asset Management.

What platforms does this service support?

• This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

Does this service integrate with any other apps?

• It integrates with over 200 cloud applications.

FAQs

Does this service offer guides, tutorials and or customer support?

• They offer Free Premium 24/7 Support.

What is this service generally used for?

• It is generally used as a live communication software.

What platforms does this service support?

• The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

Does this service integrate with any other apps?

• It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

Does this service offer an API?

• BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

Who are the main user groups of this service?

• The main users of this service are webstores.

FAQs

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

Vendor Information

Vendor Information

Vendor Information

Other

• Enterprises

• Web App

• iOS
• Android

Other

Other

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android