Compare Snapsolv vs RingCentral Engage Digital vs txt.me

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About Snapsolv

Snapsolv is a next-generation customer service software for enterprises to build engaging interactions with Chat and Messaging over numerous digital channels. By applying AI, NLP and Analytics, Snapsolv helps boost customer experience with Chat, Helpdocs, and Virtual Assistance while improving agent productivity and collaboration.

About RingCentral Engage Digital

RingCentral Engage facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.

RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).

About txt.me

Omnichannel Customer Support
txt.me omnichannel software — is a customer retention live chat platform that works by integrating multiple communication channels into a seamless and uninterrupted conversation flow with your customers

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Omni-Digital Customer Care Platform

  • Manage messaging, live-chat, emails, forums, social media, and all digital channels

  • Full aggregated analytics

  • Open platform, open APIs

  • Integrates with CRM, Chatbot, BI, BPM, Call solution, etc.

  • A single interface to control all digital channels

  • Identify your customers and aggregate conversations across channels

  • Natively connects with multi-channel chatbots

  • Automated routing based on availability, competency, and language

Summary

    No key features associated with this application.

FAQs

    Who are the main user groups of this service?
  • Sales and Support professionals.

  • What is this service generally used for?
  • To support customers across web and mobile apps with messaging.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • Web, Social and Mobile apps.

  • Does this service integrate with any other apps?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Zendesk, Zoho, Service Now.

  • Does this service offer an API?
  • Yes.

FAQs

    What is this service generally used for?
  • Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).

    • Prioritize urgent message processing, based on the company’s digital strategy
    • Identify your customers regardless of the channel and answer them where they are waiting for you
    • Integrate Engage Digital to you CRM for a 360° view
    • Track and analyse your performance with advanced statistics* Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).
  • Does this service integrate with any other apps?
  • RingCentral Engage Digital is a Open Platform, you can connect any apps with an API Key.

    Some examples of connected Apps:
    Facebook
    Twitter
    Instagram
    Apple Business Chat
    What'sApp
    Wordpress
    Youtube
    Talkwalker
    Cisco WebEx
    inSided
    ServiceNow

  • Does this service offer multi-user capability (e.g. teams)?
  • RingCentral Engage Digital is a Platform for Agent & Supervisor. It's offering multi-user capability.

  • Does this service offer guides, tutorials and or customer support?
    • 24/7 Support
    • Community ( FAQ, Forum )
    • Help Desk ( Phone, Email, Ticket, Chat )
    • Knowledge base ( Tutorials, demos )
    • On-site Training
    • Online Training ( Webinar )
  • Who are the main user groups of this service?
  • The main user is enterprise with many interactions

    Our main industry are:
    * Telcoms
    * Financial Services ( Banks & Insurances )
    * Utilities
    * Retails
    * Transports
    * Entertainement Media

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
Cary
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Snapsolv
  • Startups
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses RingCentral Engage Digital
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, French, Spanish, German, Dutch
Regional Restrictions:
No restrictions.

Other

Who uses txt.me
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
Barcelona
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