Snapsolv is a next-generation customer service software for enterprises to build engaging interactions with Chat and Messaging over numerous digital channels. By applying AI, NLP and Analytics, Snapsolv helps boost customer experience with Chat, Helpdocs, and Virtual Assistance while improving agent productivity and collaboration.
About RingCentral Engage Digital
RingCentral Engage facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.
We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.
RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
About txt.me
Omnichannel Customer Support
txt.me omnichannel software — is a customer retention live chat platform that works by integrating multiple communication channels into a seamless and uninterrupted conversation flow with your customers
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Summary
No key features associated with this application.
Summary
Omni-Digital Customer Care Platform
Manage messaging, live-chat, emails, forums, social media, and all digital channels
Full aggregated analytics
Open platform, open APIs
Integrates with CRM, Chatbot, BI, BPM, Call solution, etc.
A single interface to control all digital channels
Identify your customers and aggregate conversations across channels
Natively connects with multi-channel chatbots
Automated routing based on availability, competency, and language
Summary
No key features associated with this application.
FAQs
Who are the main user groups of this service?
Sales and Support professionals.
What is this service generally used for?
To support customers across web and mobile apps with messaging.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer guides, tutorials and or customer support?
Yes.
What platforms does this service support?
Web, Social and Mobile apps.
Does this service integrate with any other apps?
Yes.
What are some applications this service is commonly used in tandem with?
Salesforce, Zendesk, Zoho, Service Now.
Does this service offer an API?
Yes.
FAQs
What is this service generally used for?
Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).
Prioritize urgent message processing, based on the company’s digital strategy
Identify your customers regardless of the channel and answer them where they are waiting for you
Integrate Engage Digital to you CRM for a 360° view
Track and analyse your performance with advanced statistics* Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).
Does this service integrate with any other apps?
RingCentral Engage Digital is a Open Platform, you can connect any apps with an API Key.
Some examples of connected Apps:
Facebook
Twitter
Instagram
Apple Business Chat
What'sApp
Wordpress
Youtube
Talkwalker
Cisco WebEx
inSided
ServiceNow
Does this service offer multi-user capability (e.g. teams)?
RingCentral Engage Digital is a Platform for Agent & Supervisor. It's offering multi-user capability.
Does this service offer guides, tutorials and or customer support?
24/7 Support
Community ( FAQ, Forum )
Help Desk ( Phone, Email, Ticket, Chat )
Knowledge base ( Tutorials, demos )
On-site Training
Online Training ( Webinar )
Who are the main user groups of this service?
The main user is enterprise with many interactions
Our main industry are:
* Telcoms
* Financial Services ( Banks & Insurances )
* Utilities
* Retails
* Transports
* Entertainement Media
We have a small team of dedicated Customer Service software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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