Snapsolv is a next-generation customer service software for enterprises to build engaging interactions with Chat and Messaging over numerous digital channels. By applying AI, NLP and Analytics, Snapsolv helps boost customer experience with Chat, Helpdocs, and Virtual Assistance while improving agent productivity and collaboration.
About ChurnZero
ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
ChurnZero Features:
Data: Understand how your customers are using your products and services in real-time.
Health Scores: Assess a customer's likelihood to renew with customer health ratings and scores.
Automation: Automate tasks and communications based on customers' engagement metrics.
Alerts: Proactively stay on top of changes to an account or contact with real-time notifications.
Segmentation: Segment your customers based on attributes or behaviors to prioritize efforts.
Engagement: Connect with your customers with in-app announcements as they are engaged.
Net Promoter Score: Gauge customers loyalty with built-in NPS surveying and reporting.
Customer Journeys: Map your customer's journey (on-boarding, product adoption, etc.) and track your accounts' progress to success with completion.
Analytics: Access in-depth insights about your accounts and their product usage, as well as engagement with accounts.
About txt.me
Omnichannel Customer Support
txt.me omnichannel software — is a customer retention live chat platform that works by integrating multiple communication channels into a seamless and uninterrupted conversation flow with your customers
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Summary
No key features associated with this application.
FAQs
Who are the main user groups of this service?
Sales and Support professionals.
What is this service generally used for?
To support customers across web and mobile apps with messaging.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer guides, tutorials and or customer support?
Yes.
What platforms does this service support?
Web, Social and Mobile apps.
Does this service integrate with any other apps?
Yes.
What are some applications this service is commonly used in tandem with?
Salesforce, Zendesk, Zoho, Service Now.
Does this service offer an API?
Yes.
FAQs
What is this service generally used for?
ChurnZero is used to fight customer churn.
Who are the main user groups of this service?
The main user groups of ChurnZero are Customer Success and Account Management teams at SaaS subscription businesses.
Does this service offer multi-user capability (e.g. teams)?
ChurnZero offers multi-user capabilities.
Does this service offer guides, tutorials and or customer support?
ChurnZero offers full on-boarding, training, product documentation, tutorials, a dedicated Customer Success Manager, and Customer Support.
We have a small team of dedicated Customer Service software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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