Compare Snapsolv vs HelpWire

Snapsolv 2 Customer Service	HelpWire 4 Customer Service
View Listing	View Listing
	Crozscore 85% what is this? User Happiness: 75% Press Buzz: 51% User Trend: interest rising
view 2 more
About Snapsolv Snapsolv is a next-generation customer service software for enterprises to build engaging interactions with Chat and Messaging over numerous digital channels. By applying AI, NLP and Analytics, Snapsolv helps boost customer experience with Chat, Helpdocs, and Virtual Assistance while improving agent productivity and collaboration.	About HelpWire HelpWire is a unique remote assistance tool based an advanced port virtualization technology. The solution is designed to help reduce the cost of technical support and time invested in handling customer issues. HelpWire makes it simple for engineers to control and support their customers’ equipment remotely. With the software, technical specialists are able to get full access to a malfunctioning device by connecting to it over network (Ethernet, Wi-Fi, the Internet). The device located far away will appear in the expert’s computer as though it were physically attached to the specialist’s machine Major benefits you get with HelpWire: Fully customized solution The software is offered with a custom GUI and a set of advanced features uniquely designed to meet client’ needs. Any specific feature can be added to the solution on your request. The simplicity of use Easy to use, this efficient remote support solution requires no additional hardware or software. A simple HepWire installation on technician’s and clients’ computers will be sufficient for getting remote access to a malfunctioning device over network. Quick response The remote assistance solution eliminates the need for onsite services which allows experts to significantly increase the speed of response to customer need. Issues can be resolved faster as a specialist is able to immediately address the situation. Cross-platform compatibility HelpWire supports multiple operating systems, including Windows, Mac, Linux, and Android. Thanks to this cross-platform connectivity, users can create client/server connections in different combinations. Instant interaction via live chat Provide your customers with immediate attention and quick responses via efficient communication channel - HelpWire Chat. Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary No key features associated with this application.	Summary Diagnose, control, and repair your customers equipment remotely.

FAQs Who are the main user groups of this service? Sales and Support professionals. What is this service generally used for? To support customers across web and mobile apps with messaging. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer guides, tutorials and or customer support? Yes. What platforms does this service support? Web, Social and Mobile apps. Does this service integrate with any other apps? Yes. What are some applications this service is commonly used in tandem with? Salesforce, Zendesk, Zoho, Service Now. Does this service offer an API? Yes.	FAQs What platforms does this service support? HelpWire supports multiple operating systems, including Windows, Mac, Linux, and Android. Thanks to this cross-platform connectivity, users can create client/server connections in different combinations. What is this service generally used for? Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service. Who are the main user groups of this service? HelpWire is a remote support and maintenance solution developed by Eltima and is designed to enable specialists or tech support agents to remotely connect to a damaged or malfunctioning device owned by the company or by their end users, perform remote diagnostics, and do the necessary repairs or adjustments to get the device functioning properly again.
Vendor Information Founded: - Based in: Cary Employees: 2-10 Likes: Followers:	Vendor Information Founded: - Based in: Frankfurt Employees: 51-200 Likes: Followers:
Other Who uses Snapsolv Startups Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses HelpWire SMEs Agencies Enterprises Desktop Platforms: Windows Macintosh Mobile Platforms: Android Languages: English Regional Restrictions: No restrictions.