This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.
Customericare lets you add a chat window to your website without any coding knowledge.
See who is browsing your website in real time, invite them to have a chat with you and start building a relationship with potential customers.
The main advantage of our live chat is that it allows your customer to text or video chat with you without leaving your website or installing any additional plugin. Talking to customers should be easy and that's exactly what we are aiming for!
Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.
File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.
Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.
Proactive Invitations: SnapEngage automatically invites visitors to chat.
Agent Picture: Agent portraits create a more personal engagement experience for visitors.
Simple Offline Form: Visitors can leave a simple message for agents, to address later.
A text, audio and video chat window right on your website
Real time monitoring of your website visitors
Multi-channel support: email, web, phone, chat, social media
Flexible ticket management with automated workflow
Customer facing web interface that you can easily brand
Brings all your customer conversations into one place
Time-saving tools like ticket views, triggers, and automations
Robust reporting and advanced analytics
Credit card required: N/A
Business: $60 USD / month for 4 agents,
Plus: $140 USD / month for 8 agents,
Premier: $420 USD / month for 16 agents,
15 day trial for any pricing plan.
Who are the main user groups of this service?
It is used by sales and support teams in companies of all sizes.
What is this service generally used for?
SnapEngage is used as a live chat support to sales teams.
What platforms does this service support?
It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.
What are some applications this service is commonly used in tandem with?
It is most commonly used with Zendesk, Desk.com, and Freshdesk.
Does this service integrate with any other apps?
SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.
Does this service offer an API?
An API is available.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transfered from one agent to another via the web interface or their command syntax.
Does this service offer guides, tutorials and or customer support?