Compare SnapEngage vs HappyFox vs ToutApp

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Crozscore:

92%
what is this?
98%
48%
no significant changes

Crozscore:

87%
what is this?
95%
43%
interest falling

Crozscore:

85%
what is this?
96%
47%
interest falling
SnapEngage screenshot view 4 more HappyFox screenshot view 4 more ToutApp screenshot view 4 more

Software Description:

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

ToutApp enables its users to carry out numerous email marketing promotions and follow up on the success.
It is a feature rich and cost effective enhancement to the business email clients people already use. Used properly, it can greatly increase efficiency and effectiveness in an area where most people (and salespeople in particular) spends much of their day.
This service is good at creating sales emails and email campaigns; as well as tracking and highlighting the best performing content.

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Scheduling

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Features:

Summary:

  • SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Agent Picture: Agent portraits create a more personal engagement experience for visitors.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

  • Tracking: Website Tracking; Email Tracking; Attachment Tracking.

  • Templates: Customizable Templates; Robust Analytics; Shareable Team Templates.

  • Analytics: Team Analytics; Content Analytics; Website Tracking; Individual Analytics.

  • Command Center: Your Tasks; Most Engaged Conversations; Scheduled Emails; Click to Call & Email Follow-ups.

  • Calendar: Book Meetings Faster; Calendar Integration.

  • Lead Prioritization: Your First Priority; Get the Full Context; Follow Up Smarter

Pricing:

  • Credit card required: N/A
  • Business: $60 USD / month for 4 agents,
    Plus: $140 USD / month for 8 agents,
    Premier: $420 USD / month for 16 agents,
    15 day trial for any pricing plan.

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

Pricing:

  • Credit card required: N/A
  • Professional Edition - $30/month
    Team Edition - $250/month
    Enterprise Edition - Custom pricing
    14 day trial

FAQs:

    Who are the main user groups of this service?
  • It is used by sales and support teams in companies of all sizes.

  • What is this service generally used for?
  • SnapEngage is used as a live chat support to sales teams.

  • What platforms does this service support?
  • It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with Zendesk, Desk.com, and Freshdesk.

  • Does this service integrate with any other apps?
  • SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.

  • Does this service offer an API?
  • An API is available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another via the web interface or their command syntax.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Live chat, email and FAQ.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support?
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Who are the main user groups of this service?
  • It is mainly used by sales professionals in businesses of all sizes.

  • What is this service generally used for?
  • ToutApp is generally used as a sales management and email marketing tool.

  • What platforms does this service support?
  • ToutApp is available for iPhone-iPad devices.

  • What are some applications this service is commonly used in tandem with?
  • ToutApp is most commonly used in tandem with email applications.

  • Does this service integrate with any other apps?
  • It integrates easily with Salesforce.com, Gmail, Outlook.

  • Does this service offer an API?
  • ToutApp offers an email control API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Online Support, Video Tutorials.

Publisher:

Founded:
2008
Based in:
Boulder
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
27.1k
Followers:
2.61k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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